What to do and not to do if you can't complete an order
If you have an order and you cannot complete it, either because you can't currently provide it or some other outside reason is preventing you from doing it, such as some technical problem, or even something else that means you can't complete it, don't just leave it sitting there. Communicate! Tell your buyer that you cannot do it right now and tell them why. Tell them that you'll be able to do it on such and such a time when such and such happens. Or tell them the reason why you can't do it right now. Never just leave an order sitting there while the buyer is waiting for you to deliver it when you can't. That's the worst thing to do!
And don't ignore buyers when they request more information as to what's happening with their order either. Buyers can see when you've last logged in, and if they've sent you several messages asking what's going on with their order and you don't respond to them that day, they're going to see that and think, why is this guy ignoring me for and not responding to me. You know?
So just a tip for freelance sellers really, never not update someone's order simply because you can't do it. Or if you can't do it that day but need some more time, just tell them that! What's the worst that could happen? Because you have to realize, those buyers are putting their trust in you. They're investing their time and business in you. And by doing so, and you not delivering, they are loosing valuable time when they could just cancel the order and go and buy that thing somewhere else.
I'm just saying, for those sellers that do do this, those sellers that don't update their buyers orders, even if it's just to say thanks, communicate! Communicate with your buyer when he/she is requesting more details. Just let them know what's up. Talk to them. Tell them about your technical problem that's delaying them from working on and or delivering your order to them.
Most people will be cool with it and understand and give you the benefit of the doubt. At the very worst, they will cancel on you. But that's fine. Because if you can't do it, and someone else can, well then they should cancel. Because business is business at the end of the day and you have to realize, understand and respect that.
What do you do (as a freelance seller) when you have an order placed that you can't do?
Do you just leave it sitting there until you can do it?
Or do you talk to your buyer and tell them the score about how long it will take for such and such a reason?
Is there anyone here that can relate to this and know where I'm coming from?
What do you think? Should sellers communicate with you if they can't deliver an order?