Service restored - some recent orders are being recovered

A security incident forced us to restore from a backup taken on 28 August. Orders and payments made in roughly the 24 hours before the restore may not appear in your account yet. We are recovering them.

Contact support if an order or payment of yours is missing.

As a precaution, you will be asked to choose a new password the next time you sign in.

Cancelled orders due to Paypal disputes

vaibhavsharda Level 1

February 16, 2016, 2:02 pm

Write the reason you're deleting this FAQ

Cancelled orders due to Paypal disputes

I have had many orders cancelled due to the buyer claimed a dispute via Paypal even though the order was completed days ago.
Seoclerks deducts the amount from our balance to compensate the dispute even if everything was done as promised from our side.

Being a marketplace, a seller relies on all payments going through and it is your responsibility to assure that the payment becomes ours as soon as the order gets completed.

so instead of deducting it from seller's balance, its something you should take responsibility of.

Comments

Please login or sign up to leave a comment

Join

chetaseo

it is indeed a serious matter, the buyers involved just want to eat thier cake and have it. it is something that needs to be taken seriously.

11 years ago

Are you sure you want to delete this post?

NaturalWriter

Filing a PayPal dispute is a no-no here, as SEOClerks wants to straighten things up in house. I STRONGLY RECOMMEND you let the Helpdesk know the who what when where and why's immediately.

I can't seem to get the support link on this post, but... try to do it soon and include your order number's!!!

11 years ago

Are you sure you want to delete this post?

SEOGuru

It happens every time, we have already discussed this matter. There must be some sellers protection.

11 years ago

Are you sure you want to delete this post?