August 28-29 incident:
Some orders and payments from around 28 August are still being restored — read the incident report, or contact support if something of yours is missing. You will be asked to choose a new password at your next sign-in.
I had a problem about my order, so I asked support center ?'Ionicware'. Then they gave me question number twice, then I asked to them about my order. But they don't give back feed. I don't know where I can see the answer...