Each day many buyers come to Seoclerks marketplace to purchase service and many of them are new members. So, when they purcahse service, they don't know how to start the order with required information they need to provide to seller. That's how order get stuck in "Pending" status, sometime for long time.
If you as a seller note some of these pending orders without required information, best option is to contact buyer as soon as possible and ask for needed information, so you can proceed with your work. just leave simple message on sales conversation page or send to inbox.
Title of message: Hi, your order #05050505 is still pending
In the message body you can mention service he / her bought and ask for required information to be submitted as soon as possible so you can start your work. That's how sale will be activated from pending to active.
Let me know if you need any more help.
Thanks by Ajlancer