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I am wondering if your user rank increases automatically or do you have to submit a ticket so staff can promote you. What do you have to do?
user levels increased automatically up to Level 3 after fulfilling some requirement ...
You can find more about it please visit link below
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Seoclerk note- "Upgrades to user levels are automatic. Please wait at least 20 minutes before entering a ticket about user level promotions if you have not been promoted yet."
see more in https://www.seoclerks.com/userlevels/
As soon as you have fulfilled all the requirements, your user level should be automatically upgraded.
You can find more about levels by visiting link below