A security incident forced us to restore from a backup taken on 28 August. Orders and payments made in roughly the 24 hours before the restore may not appear in your account yet. We are recovering them.
Contact support if an order or payment of yours is missing.
As a precaution, you will be asked to choose a new password the next time you sign in.
I was level 2 and now i am level 1 but i don't know why as i have followed the rules and don't have infraction and login often Explain it to me.