akram5232
Level 1
A security incident forced us to restore from a backup taken on 28 August. Orders and payments made in roughly the 24 hours before the restore may not appear in your account yet. We are recovering them.
Contact support if an order or payment of yours is missing.
As a precaution, you will be asked to choose a new password the next time you sign in.
TommyCarey
If the payment hasn't gone through yet, but you saw the money leave your account, I would suggest you contact the support desk here: https://ionicware.zendesk.com/hc/en-us/requests/new
This discussion was started 2 days ago so I'm assuming your payment has gone through by now
Next time I would suggest using PayPal since it's one of the quicker ways to pey here. The payments are almost instant and if you plan on selling then PayPal withdraws are roughly 4 minutes
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