I know that a lot of people tend to go on social media sites like Facebook or Twitter to rant about any bad experiences they have with any companies. I very rarely see any posts get a lot of attention if it is positive and is praising a particular company. I know that a lot of companies have dedicated social media teams that ensure any disgruntled customers are compensated or are listened to. But can these social media reviews actually impact your business? If there is a negative review, do you think you will lose a lot of customers or do you think it will not affect the business too much?