Do you upsell to your clients before and or after you deliver your work?

idealmike Level X³

August 8, 2016, 12:50 pm

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Sometimes when a client orders from you, you can tell them about your other services too and chances are, they will purchase them. I've had that happen many times where I thank someone for ordering, and then also tell them to check out my profile or tell them about some other similar service I have that is better or something.

Sometimes I'll do this before I deliver the order. And sometimes I'll do it after I deliver the order. In the majority of cases that I do it though, generally, people prefer to purchase them before I delivered.

I don't know what it is that makes that a fact. I guess it's that they're already in purchase mode if you know what I mean and are more likelier to purchase it if they are doing a bit of retail therapy.

But what about you? Do you upsell to your clients? Before or after? How do you go about doing it without it looking like you're forcing it on them?

If so, what works best for you when you try to upsell to a client?

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Lynne

I prefer it when I receive a nice unexpected bonus when my order is complete, like a discount off my next purchase.

I don't like being offered an upsell before my work is completed. For some reason I find it a little cheeky.

10 years ago

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TommyCarey

When I do an upsell on a second month of service I usually talk to them throughout the first month telling them that we could do additional work, but it wouldn't be free. I never really push it on them as something they definitely need. But I do tell them that if they pay for the additional work it will speed up the rate of getting pushed up in the search engine rankings

This normally works better if I tell them that we can do a lower priced package to start off and see where it gets them. I normally say "Let's use the basic campaign and see if that gets you pushed to the top. There's no point in spending more money if the lower priced campaign will work to get you to where you want to be

" After the first month I'll then upsell them on more services than what they would be getting if they paid for the campaign just above what they already are paying for lol

If I sell a $300 a month campaign, I won't be able to charge $1,000 a month on the upsell. I can most likely get them to $500 on the second month if I showed them they are getting positive movement in the SERPs

And that would usually be around $100 more than what I would make if they just upgraded their campaign

10 years ago

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Everett

I generally upsell after the work is completed. Since I write code it's much easier to inform the buyer after I have delivered my script to them. They will be more open to purchase any additional addons or tweaks. I like to also add the "extras" to the service in the "requirements" section.

For instance, if I am selling a script that uses online payments and the script one uses one payment provider. Upon delivering I'll inform the buyer that I have created additional payment providers that they can purchase. Normally, a buyer will purchase those addons becuase they'll need them.

However, this could also function negatively because the buyer will probably see that you're just trying to make money with the script addons to keep you buying from them. On the other hand, it does take a lot of time to create these additional addons, so it's an odd situation. If I was buying a script and didn't know how to code I'll be more than willing to pay additional fee to get all the addons that I wanted the script to have, especially if it can help the website earn more money.

You could do something like this, this type of upselling has been around for quite some time. It is still working, and you can earn quite a bit from it.

10 years ago

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Cristian

Yes I do upsell my services. Usually everytime I deliver a service I always have a signature where I send the buyer to my profile page here on SEOclerks and ask them to check out my other services as well as push the subscribe button.

Doesn't always work but its a plus really, some clients really do subscribe and also but other services from me.

10 years ago

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ajlancer

Hi idealmike thanks for your query. I think this is a good idea to offer to your client by order section for your other existing services. I do always after order delivery within report. There I attaché my other service tile and url for checking them. And I got many response from there. I saw many of my client asking about those service, which I offer in report. And getting service too. So, I think this is very useful. I think here is no matter when will you offer or not. I think after delivery of current order, you can get chance of offering there service. Because in that time buyer can justify for current order. Than can take decision for next purchase.

Regards by Ajlancer

10 years ago

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