All I Needed Was Support And Insight...

NaturalWriter Level 1

March 29, 2014, 11:29 am

Write the reason you're deleting this FAQ

I was having some difficulty with a customer, as he didn't seem to want to help me with getting his order completed.

He ordered my Amazon Review Listing, and wanted 4 reviews on one product.
He helped me with being able to get apps on my phone by providing me with a zip file, but that was like pulling teeth, as I had even posted 2 threads on this forum for troubleshooting advice... With no results, I might add.

I went to Amazon.com and proceed to successfully post 2 reviews over a span of time. When the third one got posted, ALL of them vanished, as they viewed them as spam. I have kept him up to date with all of my progress on this order, and when asked for insight several times throughout, his responses were saying he doesn't understand, and for me to "carry on.".

I figured out that I could redo two of the reviews on the .ca, so I did those successfully, and I had told him if I did anymore reviews there, they would delete them as spam... I didn't want that to happen again, as I have put a lot of work into this whole process.

He mentioned Google Plus. So, I went and activated my Google Plus account, and looked up the product name, and started to follow him on there. I couldn't see any area where I could post an review.
I messaged him yet AGAIN, looking for insight as to how I can go about doing this, and his reply was "Excellent work!". I wrote him back AGAIN asking for insight, and I didn't hear anything back from him....

During this whole process he did say he was very satisfied with my reviews, and told me "yes, i thought you were extremely eloquent." So obviously he was satisfied with my service.

I had contacted, and explained the situation to one of the moderators, and he was kind enough to refer me to Support. That's what I did. I explained the situation to them, and then this morning I woke up to an upset customer because they automatically cancelled the order.

I contacted support for insight as to what direction I needed to go in. Even if they would have contacted the buyer to push him to do what was required, would have been helpful... But instead, they just cancelled it without giving me warning, or discussing the matter with me first.

I'm quite discouraged over this, as I have put in 2 full days trying to complete the job. I have provided 5 reviews (in total). 3 of them had been taken off, as they were viewed as spam. 2 are currently on Amazon.ca...

I have nothing to show for my hard work and dedication to this buyer, other then a cancelled order that I didn't authorize or have the opportunity to discuss it with support.

2 full days communication, trying to figure out how to make this work, and many reviews given for ZERO dollars.

The buyer was understandably upset, as he said "I DIDN'T AUTHORIZE THIS". Neither of us authorized the cancellation. I was just looking for "support" to avoid possibly getting negative feedback. Then he proceeded to say "I really liked your work and our communication - if there is any way to continue I will."

I guess I just feel as though I had gotten zero support, and now I don't have any money for my hard work over the past couple of days, and I'm still dealing with it.

Very disheartened over the situation.

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NaturalWriter

Oh, and I NOW have an even BETTER update which makes me ABSOLUTELY FURIOUS, as I have JUST learned SUPPORT also REMOVED my service, because Amazon Reviews are against the TOS, due to the amount of times Amazon has contacted support!

If it's NOT STATED in the TOS, then WHY am I being penalized!! These things need to be in the TOS!!!
I have LOST MONEY and TIME over this. Is SEOClerks going to reimburse me for my time spent, and money lost-thanks to "Support"? I highly doubt that one! I also just seen in my email, that there is an incoming order for my Amazon Review Listing... This means what? An order gone down the ..... tubes!

When I search "Amazon", there's 3 Amazon Review Listings JUST IN THE FIRST PAGE!!! Plus there's one on ListingDock under "Amazon".

So, I think you might want to get on that as it wouldn't be right to REMOVE MINE, without removing theirs, and the many others as well....

Section 17 on the TOS:

"17. CUSTOMER SUPPORT. We have no obligation to provide you with customer support of any kind. However, we may provide you with customer support from time to time, at our sole discretion, if you have created an Account and you submit your customer support questions using your Account."

So basically they only help people when they feel like it... If they feel like it... "Support"? lol
Yeah, ok...

13 years ago

Are you sure you want to delete this post?

hitmeasap

Wow.. I understand your feelings. I certainly do.. You've worked alot of hours for nothing which is a real pain in the a**.. However, I just felt like I'd mention a few things.

First of all, the support. Sure, that may be what's stated within the TOS about customer support but I don't think there's even 1 person on SEOClerks who's never got a response from the support team. One of the best things with SEOClerks is the manually written responses from the support. There's actually someone who reads your tickets and they do everything they can to help you with any problems you've had.

Secondly, about the TOS and what is and is not stated within it. You think the TOS should include all those things as you mentioned above and yeah, that would certainly make any questions answered by reading the TOS but the TOS would be about 5000 pages long.

I believe that's why it includes things like this instead:

"11. TERMINATION OR CANCELLATION.

a. Right to Terminate. We may, at any time, without notice to you, terminate your access to the Service, and your Account, or block your access to the Service if:

1. we believe in our sole discretion that you may have violated these Terms or have otherwise engaged in any activities that may harm or damage the reputation, rights, person, or property of SEOClerks, our users, or any other person;
2. requested by law enforcement or other government agencies; or
3. your Account has extended periods of inactivity.

b. Notice of Termination. If applicable law requires us to provide notice of termination or cancellation, we may give prior or subsequent notice by posting it on the Site or by sending a communication to any address (email or otherwise) that we have for you in our records.

c. Effect of Termination. Upon termination of your Account or the Service, your agreement with SEOClerks pursuant to these Terms will also terminate, except that the following provisions survive the termination: Section 4 "Posting Content on the Service; Representations and Warranties," Section 5 "Ownership of Rights; License Rights; User Submissions," Section 9 "Protection of Content," Section 13 "Indemnification," Section 14 "Disclaimer of Warranties," Section 15 "Exclusion of Damages; Limitation of Liability," and Section 19 "Additional Terms" and the Privacy Policy. If your Account or access to the Service is terminated, you may no longer have access to the Content you posted on the Service."

With that said, I do feel your pain & I can imagine you're a bit frustrated and annoyed because of this.. Especially when similar/identical services still are being seen within the marketplace. However, it's easier to click the "report" button on those services instead of mentioned them within the forum. There's no way a few moderators and/or the support can "keep track" on every single service within the marketplace so please use the "report" button whenever you see services that shouldn't be listed. That way, you'll help the support which will results in a better marketplace for all of us.

Where's the Report Button?!

Another thing you might wanna consider is to contact the support if you're about to create a new service, in case you wonder if it's allowed or not. That way you'll be able to save some time.

Regards,
hitmeasap Wow.. I understand your feelings. I certainly do.. You've worked alot of hours for nothing which is a real pain in the a**.. However, I just felt like I'd mention a few things. First of all, the support. Sure, that may be what's stated within the TOS about customer support but I don't think there's even 1 person on SEOClerks who's never got a response from the support team. One of the best things with SEOClerks is the manually written responses from the support. There's actually someone who reads your tickets and they do everything they can to help you with any problems you've had. Secondly, about the TOS and what is and is not stated within it. You think the TOS should include all those things as you mentioned above and yeah, that would certainly make any questions answered by reading the TOS but the TOS would be about 5000 pages long. I believe that's why it includes things like this instead: [QUOTE]"[I][B]11. TERMINATION OR CANCELLATION.[/B] [/I] a. Right to Terminate. We may, at any time, without notice to you, terminate your access to the Service, and your Account, or block your access to the Service if: 1. we believe in our sole discretion that you may have violated these Terms or have otherwise engaged in any activities that may harm or damage the reputation, rights, person, or property of SEOClerks, our users, or any other person; 2. requested by law enforcement or other government agencies; or 3. your Account has extended periods of inactivity. b. Notice of Termination. If applicable law requires us to provide notice of termination or cancellation, we may give prior or subsequent notice by posting it on the Site or by sending a communication to any address (email or otherwise) that we have for you in our records. c. Effect of Termination. Upon termination of your Account or the Service, your agreement with SEOClerks pursuant to these Terms will also terminate, except that the following provisions survive the termination: Section 4 "Posting Content on the Service; Representations and Warranties," Section 5 "Ownership of Rights; License Rights; User Submissions," Section 9 "Protection of Content," Section 13 "Indemnification," Section 14 "Disclaimer of Warranties," Section 15 "Exclusion of Damages; Limitation of Liability," and Section 19 "Additional Terms" and the Privacy Policy. If your Account or access to the Service is terminated, you may no longer have access to the Content you posted on the Service."[/QUOTE] With that said, I do feel your pain & I can imagine you're a bit frustrated and annoyed because of this.. Especially when similar/identical services still are being seen within the marketplace. However, it's easier to click the "report" button on those services instead of mentioned them within the forum. There's no way a few moderators and/or the support can "keep track" on every single service within the marketplace so please use the "report" button whenever you see services that shouldn't be listed. That way, you'll help the support which will results in a better marketplace for all of us. [B]Where's the Report Button?! [url=http://i.imgur.com/WUvbTOj.png][IMG]http://i.imgur.com/WUvbTOj.png[/IMG][/url] [/B] Another thing you might wanna consider is to contact the support if you're about to create a new service, in case you wonder if it's allowed or not. That way you'll be able to save some time. Regards, hitmeasap

13 years ago

Are you sure you want to delete this post?

NaturalWriter

Greetings to you!
Thank you for taking the time to reply to this thread.
Much appreciated!

Thank you for understanding and acknowledging my situation.
There are many lurkers who view threads similar to this, form their own opinions, then decide not to comment. I was hoping to have a little more insight from others (no offense, as I do appreciate your time spent)

There was a total LACK of support for my case, as all I wanted was insight (as stated before).
To wake up the next morning to see a very angry customer because of an order neither one of us had cancelled, and not knowing what the heck happened, was waaaayyy beyond me. I did, literally spend DAYS on that order, communicating with the client, etc.

Then later when I seen my listing was removed, it was infuriating (thinking about gets my blood boiling again).
If Amazon had been contacting support several times about MANY fake reviews, then WHY wasn't it written? (Sorry for the bold, but I feel I have to elaborate...lol) To me it doesn't make any sense whatsoever. In addition to that, my reviews weren't actually fake, as they were all verified purchases, and I had reviewed them... So in that case Amazon made money off the purchase, and so did I....lol

You know, it would be easier for me to hit the report button on other Amazon services, but fortunately for them I NOW know what it's like to have one of your own services removed without warning, and without having a good reason.

I asked for HELP, and I got canned. There was no warning, there was no discussion, there were NO options. As much as it would have sucked, I think I wouldn't have reacted as harshly if I was given a 3 day deadline to delete the listing myself or have it removed. Or even just an actual discussion (before the bat hit the crap), hence allowing me to have the feeling of being supported maybe would have sufficed.

I had the feeling of being left out in the cold. Literally, because I started a thread x2 wanting help with nobody's input, I wasn't getting much assistance from the customer, then to be canned by support. I was ALONE! Completely and utterly alone. Well, one moderator was with me... *You know who you are! Thank you!* but the only thing he could do was refer me to "Support", no fault of his, he was great!

Perhaps what Admin (or whoever deals with scripts) should consider these things for the future:

1) Have a decent FAQ and TOS.
Specifically stating what services are not allowed.

2) Start implementing a screening process for listings (nothing too intrusive or elaborate) Just something simple, like a flagging type of a system. This way when I listing is created, if something gets flagged, then it has to get approved. Not everybody is going to know, and not everyone is going to go by the book.

Anywho, I created another listing as a replacement, for blog reviews (on my own blogs, thank you!), and I'll see how I do. That's all that can be done.

Bad experiences like this won't ever be forgotten by sellers or buyers, it's better to avoid things like this to better promote business rather than hinder it. So I hope these changes happen, as there are many individuals who would be just as upset and peeved off (if not more than I) if other services go up in smoke WITHOUT a breath in their direction.

*If there is a change of TOS and if the FAQ gets better organized, there should be a mass email sent advising the changes were made. Expressing the importance of reading, as it will be mandatory to close certain services. Give them a solid 14 days or so to review the TOS/FAQ then they can either close their own service, or have it closed by running the risk of having it reported.*

Thanks again hitmeasap!
Hugs!

Acknowledgement of ones experiences is important, and imperative to achieving success.

Greetings to you! Thank you for taking the time to reply to this thread. Much appreciated! [I][B]Thank you for understanding and acknowledging my situation.[/B][/I] There are many lurkers who view threads similar to this, form their own opinions, then decide not to comment. I was hoping to have a little more insight from others (no offense, as I do appreciate your time spent) There was a total [B]LACK [/B]of support for my case, as all I wanted was insight (as stated before). To wake up the next morning to see a very angry customer because of an order neither one of us had cancelled, and not knowing what the heck happened, was waaaayyy beyond me. I did, literally spend [B]DAYS [/B]on that order, communicating with the client, etc. Then later when I seen my listing was removed, it was infuriating (thinking about gets my blood boiling again). If Amazon had been contacting support [U][B]several times about MANY fake reviews, then WHY wasn't it written[/B][/U]? (Sorry for the bold, but I feel I have to elaborate...lol) To me it doesn't make any sense whatsoever. In addition to that, my reviews weren't actually fake, as they were[I][B][U] all verified purchases[/U][/B][/I], and I had reviewed them... So in that case [B][I]Amazon made money off the purchase, and so did I[/I][/B]....lol You know, it would be easier for me to hit the report button on other Amazon services, but fortunately for them I [B]NOW [/B]know what it's like to have one of your own services removed [I]without[/I] warning, and [I]without[/I] having a good reason. I asked for [B]HELP[/B], and I got canned. There was [I]no warning[/I], there was [I]no discussion[/I], there were [I][B]NO [/B]options[/I]. As much as it would have sucked, I think I wouldn't have reacted as harshly if I was given a 3 day deadline to delete the listing myself or have it removed. Or even just an [B][I]actual discussion[/I][/B] (before the bat hit the crap), hence allowing me to have the feeling of being [I]supported[/I] maybe would have sufficed. [I]I had the feeling of being left out in the cold.[/I] Literally, because I started a thread [B]x2[/B] wanting help with [B]nobody's[/B] input, I wasn't getting much assistance from the customer, then to be [I]canned[/I] by support. I was [B]ALONE![/B] Completely and utterly [I]alone[/I]. Well, one moderator was with me... [COLOR=#4d4dff][U][B]*You know who you are! Thank you!*[/B][/U][/COLOR] but the only thing he could do was refer me to "Support", no fault of his, he was great! Perhaps what Admin (or whoever deals with scripts) should consider these things for the future: 1) Have a decent FAQ and TOS. [I]Specifically stating what services are not allowed[/I]. 2) Start implementing a screening process for listings [U][I](nothing too intrusive or elaborate)[/I][/U] Just something simple, like a flagging type of a system. This way when I listing is created, if something gets flagged, then it has to get approved. Not everybody is going to know, and not everyone is going to go by the book. Anywho, I created another listing as a replacement, for blog reviews (on my own blogs, thank you!), and I'll see how I do. That's all that can be done. Bad experiences like this won't ever be forgotten by [U][I]sellers or buyers[/I][/U], it's better to avoid things like this to better promote business rather than hinder it. So I hope these changes happen, as there are many individuals who would be just as upset and peeved off (if not more than I) if other services go [I]up in smoke [B]WITHOUT [/B]a breath in their direction.[/I] [COLOR=#b300b3][I]*If there is a change of TOS and if the FAQ gets better organized, there should be a mass email sent advising the changes were made. Expressing the importance of reading, as it will be mandatory to close certain services. Give them a solid 14 days or so to review the TOS/FAQ then they can either close their own service, or have it closed by running the risk of having it reported.*[/I][/COLOR] Thanks again hitmeasap! Hugs! [RIGHT][SIZE=3][COLOR=#b30000][I]Acknowledgement of ones experiences is important, and imperative to achieving success.[/I][/COLOR][/SIZE][/RIGHT]

13 years ago

Are you sure you want to delete this post?