A security incident forced us to restore from a backup taken on 28 August. Orders and payments made in roughly the 24 hours before the restore may not appear in your account yet. We are recovering them.
Contact support if an order or payment of yours is missing.
As a precaution, you will be asked to choose a new password the next time you sign in.
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Hello, how long do cleared funds take to be moved to available funds?
Service is cleared. Awaiting funds.
Thanks!
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Beverly
source: https://ionicware.zendesk.com/hc/e...completed-order-
Once your funds have cleared they will be moved automatically to your account for withdrawal.
If your money does not show up instantly in your account after clearing, it will usually happen shortly, such as within 12 - 24 hours.
If not, please file a help ticket about the issue. It can take up to nine days for funds to clear (once order is completed), depending on your level. [list][*]Level 1 - 9 days[/*][*]Level 2 - 4 days[/*][*]Level 3+ - 1 day[/*][/LIST] source: [url]https://ionicware.zendesk.com/hc/en-us/articles/205529077-When-will-I-receive-funds-from-a-completed-order-[/url] Once your funds have cleared they will be moved automatically to your account for withdrawal. If your money does not show up instantly in your account after clearing, it will usually happen shortly, such as within 12 - 24 hours. If not, please file a help ticket about the issue.
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