There are a lot of helpdesk softwares available and many are pay per month (such as zendesk). The ones that are locally installed are preferred but do they work?
I'm looking for more than just a contact us page. I want to enable other workers for my website company so I can't have just a contact us forum. I need a REAL helpdesk system. What are your recommendations? Should I use a SaaS helpdesk service?