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is the example you gave - an example of what type of thing to say or what not to say? you said specific so I am a bit confused as to what I am looking at.
maybe a SET of examples would be better - imho j
I thought you read up on my "buyer block" button... would you mind if I run it out for everyone here under the announcements - to get a community response on it?
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your not johnac
johnac has the typing skillz of a drunk monkey
who are you and why are you posting under his name? :p
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your not johnac
johnac has the typing skillz of a drunk monkey
who are you and why are you posting under his name?
[quote]your not johnac
johnac has the typing skillz of a drunk monkey
who are you and why are you posting under his name? :p[/quote]
Even a broken clock shows the correct time twice a day :)
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Even a broken clock shows the correct time twice a day
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Poor John, he probably poured over that post for hours making sure it was worded that well.... I think I gave him a complex about it in another thread, sorry John.
Lol I always ignore the mistakes. It is so common now, it doesn't bother me and John is an amazing seller here on SC.
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Protecting the Buyers is great and all. So I think this is a step in the right direction to protect Sellers.
But I think more can be done, especially for Reputable Sellers with that have been proven to be honest.
Sure, we need to make the buyers feel comfortable with their purchases. But Buyers come and go. Reputable Sellers don't come around very often, and I think it's important for SEOClerks to do what it takes to keep those Sellers from finding another home.
So why can't a Level X Seller with over 500 Positive Feedbacks 99% Positive (for example), be given a Guarantee that they'll get Paid? Many times have I started a job (which costs money, time & resources btw), only to have it Cancelled half way through, or have the Buyer Revoke the Guarantee.
Now, I understand the need for SEOClerks to cover their asses when a fraudulent buyer reverses payment- so I'm not suggesting they take 20% of our losses only because they take 20% of our Gains.
But perhaps maybe us Reputable Sellers can require a Non-refundable Deposit (a percentage of the Full Cost) prior to the acceptance of Orders priced above a particular price threshold. These "Deposits" would have to be Paid AND "Cleared" by Paypal before the Seller can begin the Order.
If that sounds too unreasonable (or time consuming), than how about the ability for Sellers to set Buyer Requirements in order for them to place orders on their Gigs. For example, an Individual Setting for each Seller such as:
- Do not Accept Orders from Buyers with a Feedback Score of ___ or Less
- D0 not Accept Orders from Buyers who have been Members of SEOClerks for less than ___ Weeks/Months...
- D0 not Accept Orders from Buyers in these Countries:
- D0 not Accept Orders from Buyers with the following Usernames: (the good ol'e Buyer Blacklist we've been waiting for)
- ONLY Accept Orders from Buyers who Speak __________ (language barriers have lead to a majority of my disputes)
Perhaps allowing these types of "Preventative" Features to be set by Sellers, would relieve the HelpDesk from the amount of Tickets it Receives, AND give Less-Reputable Sellers Incentives to build their Reputations!!
Just a thought (or two),
Are you a Clerk?? Then Join the Community.....
-ex
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[B]Nice adddition. [/B]I dont use the guarantee feature much, but i do often hear other sellers saying about buyers that just redeem the guarantee regardless to weither the service was bad no not. So this helps towards stoping that for those sellers which like using guarantees. [I]Cool![/I] :D
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We will be adding the ability to decline orders, so you'll be able to decline any buyer you like based on any criteria. Eventually, we will have buyer ratings as well.
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I may be missing something here but the new feature: guarantee reject require explanation, and the one that will come : the block buyer button is not entirely solving the problem, or at lest this is how I see things....
At this moment if you offer a guarantee you can't contact the support if it is invoked.... "If a user does invoke your guarantee and you submit a support ticket, it will be rejected"
So... I have a user that say in the explanation.... "I don't like the service"... So... how this help me? I still lose my money, I can't contact support.... so what happen? how this feature help me?
I agree that I was one of the users that sustain the need of a explanation when a buyer reject a delivery report... but....
I have also suggest that the buyer should provide a clear reason why he invoke guarantee and to go further with that I think he should also provide, in a second field, copy/pasted from the service page, the feature of the service that the seller advertise and he didn't delivered...
SOMETHING LIKE THAT:
FEATURE ADVERTISED AND NOT DELIVERED:....................................................
EXPLANATION/EXAMPLE:.......................................................
And this way when buyer invoke guarantee for different reason but none of them can be validate, in this case, the seller could open a support ticket about that.... So the support team can mark the order as completed and send the money to the seller.
I know that you are trying to keep thing as automated as possible but the solution above will not mean more work for the support since no seller that know he didn't deliver what he advertise will go and open a support ticket about that....
EX: I say in my service that I deliver 10.000 bog comments on unique url and when the buyer get the report he get 10.000 but not from 10.000 unique url but from 7.000 and he invoke guarantee for this reason.
I must be stupid to open a support ticket for that....
But when I will deliver 10.000 blog comments on 10.000 unique url and the buyer invoke the guarantee for this reason and in the:"EXPLANATION/EXAMPLE:" he say: "I don't like the service" and I know that the feature that he claim was delivered then I will open a ticket since I know the quality of my service.
With this way of doing things we can also solve another problem...
I'm talking about that situation when a buyer invoke guarantee because he didn't fully understand what the service provide and what will be the result... or he didn't realize the deadline and things like that.... And he realize/understand all this when the order is in progress or when it is delivered....
He will not be able to invoke guarantee, because he can't provide the feature that the seller advertise and didn't delivered.
Now, about the block buyer button.... I don't think it help us so much at this moment since we don't have a buyer evaluation/reputation system.... Ok..., I can block buyers that had invoke a guarantee for no reason but what happen if I haven't done any business with him in the past, I have no records of his reputation....
Is true that I can make a statistic based on a criteria... Let's say I notice that guys from "Some location" have a bad attitude as buyers and they cause problem and use the "BLOCK BUYER" button to block orders from them but is not such accurate like it will be: I don't do business with guys that have less then 80% positive reviews, or iTrade score.
As I said with a buyer reputation management system and the obligation of providing a valid reason / clear explanation why he invoke guarantee I think this can be solved....
No seller will go to support since the facts are clear and he know he made a mistake and he will be happy to refund instead of getting a neg review
No buyer will abuse since if he does so, and he don't provide a valid reason why he invoke guarantee, the thinks will go to support and he will get a neg reputation and in the future this will increase the chances that his orders will be rejected or blocked by sellers due to the low reputation...
That been said I understand that this thinks can't be done over night.
Thank you.
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Yeah, but as it stands now, the Guarantee says, "No Questions Asked" - meaning "Proof" of what the seller didn't Deliver is not required.
If all those things were required for a buyer, than it probably shouldn't be called a "No questions asked Guarantee".
And part of the reason why Buyers do not understand what they are buying is because of a Language Barrier. Many times, they simply don't speak (or read) English all that well.
This is why the ability to Block Buyers who don't speak your language (or only Accept Orders from Buyers that DO speak your Language) will help.
These are called "Preventative" measures - rather than having to find a Solution to an existing problem, if you could Prevent the problem from happening in the first place, than none of your other Concerns will need to be addressed.
Another "Preventative" Measure that can be implemented for any Gig with a Guarantee, is an "Agreement of Service Terms" that a Buyer must Agree to Prior to proceeding with the Order.
Something like this:
If they don't Agree to the Guaranteed Terms, only THEN will they have to provide PROOF upon Invoking the Guarantee.
-exjordanary
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I understand that the guarantee, is now "No Questions Asked", and yes this should be changed. But I don't think this is the problem that we are discussing here... changing that will be the most easy part....
First of all we are talking about an website that it's in English, and I think the admin's what to keep it that way... Accepting buyer that speak only a particular language this mean that the service should also be in that language, do you really thing this will be a goo idea...
Second many buyers don't understand what a particular service will provide not due to the language barrier but do to their lack of knowledge. They don't understand what blog comments backlinks mean or wiki backlinks... etc... I saw a guy from USA (so no language barrier) that ask me if wiki links means that I will create backlinks on wikipedia.
As I said I do agree that the ability to block a buyer is a good feature.... but this will not solve the problem, more than that at this moment we don't have enough valid criteria based on which we can block a buyer.
Do you really sustain that blocking a buyer based on his country/language... is better then blocking him based on his reputation as a buyer?
I don't say that other criteria shouldn't be available if a seller want to go further and use them.
What will stop all the buyer from "signing" this agreement without hesitation?
And what happen if a buyer sign this agreement and then he invoke guarantee and on explanation he write: "I dont like how the report look like". And there was no specification about how the report will look like...
What will happen in this situation if we have all the feature you are talking about ....?
- I can't submit a support ticket since is "No Questions Asked"
- He sign the signed the Agreement... so... what....
- A second seller can't block him since he will not be aware of what happen?
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When a buyer invokes you guarantee, they now have to enter a reason. It must be 30 characters or more. This should help sellers improve their work and prevent future buyers from invoking. It will also help us detect fraudulent guarantee scammers.
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We will be adding the ability to decline orders, so you'll be able to decline any buyer you like based on any criteria. Eventually, we will have buyer ratings as well.
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We don't need SPAM gis, sold out, or suspended gigs showing in the results.
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SPAM IS SPAM, people click on it thinking it's a REAL GIG.. and it isn't it's an advertisement.
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So you have the right to voice YOUR opinion here but not me? Kiss My Ass. report that.
douchebag.
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Another feature might be a guarantee of 1% back is kind of ridiculous - maybe a 50% or higher requirement.
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funny he posts THAT.. as I am posting about the opposite.. what a joke.
eXjordanary also likes to offer FAKE gigs like $1 for 4000 pinterest followers to get people to click on his "suspended" or "sold out" gig to see ads for hundreds of other gigs. I believe this to be SPAM, and should not be allowed. As a buyer you have to sift through hundreds of gigs that are mostly crap for the few good ones. We don't need SPAM gis, sold out, or suspended gigs showing in the results.
- wouldn't want you to think I was "Spamming".Are you sure you want to delete this post?
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ITKING
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