I was watching this TV show last night (Adam Ruins Everything), and they made a point that humans don't give a second thought about pertinent facts. They don't care about them even if they shown to their face. My mind then connected it to promoting your products on social media and relating to people. In customer service, you have to appeal to individuals in the best possible way. Do you think this includes dumbing things down for people? I have noticed people like when you focus on the description of what you are selling, or you go out of your way to be nice to them more than the actual logistics surrounding your product? I also talked to someone in the service industry, and they told me dealing with the public is tough. I assume this is the reason. Do you agree? Do you think people focus on subjective things rather than the facts, especially when it comes to business? How have your experiences been? I have personally seen situations where people went as far as lying because they didn't get their way.