SEOClerks

What about giving buyers an incentive to approve orders quicker and give feedback?



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What about giving buyers an incentive to approve orders quicker and give feedback?

I just posted this suggestion in the discussion but thought I would give it its own thread too.

I have seen a common theme in a few discussions.

Buyers in general don't approve orders quickly or at all, leaving the system to automatically approve them.

This sucks for two reasons.

Firstly the seller sits waiting longer for payment which is just not nice. Yes I know what it says in the terms and conditions, but wouldn't you the seller be happier if completed orders were approved quicker anyway?

Secondly (and most importantly) if the order gets automatically approved there is no opportunity for the buyer to give feedback or make a recommendation. If the buyer can't be bother to approve the order I am sure the buyer won't bother coming back to add feedback.

This just sucks for everyone involved because I want to read feedback on a seller I haven't used before. I want to know if this seller is trusted or not and what others experienced.

My suggestion here is to offer some sort of incentive to the buyer to approve the order as soon as possible after it is completed and importantly to also add feedback.

I have no idea what sort of incentive could be used... but if buyers were encouraged to be more on the ball and involved after they have received their order surely it will make SEO Clerk a better place for everyone involved?

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idealmike

Yes Lynne! I agree. It happens all the time. There's many reasons for it. They have 5 days to inspect and accept it else it's just considered accepted and clears. This is a good amount of time because it provides plenty of time for them to do so and then chose to accept or reject it. But many buyers don't realize or don't care what it means to the seller who provided that service to have it completed as fast as possible. Once delivered and they got what they wanted they either don't realize that they have to say something to mark it as completed or they do know this but just don't care for whatever reason.

There are some things you can do to minimize this from happening. Staying in touch with your buyer from the start to finish is the best way to make sure all your buyers complete the order by leaving their rating. Providing great customer service and liasoning with them upon purchase and telling them just before you deliver that you'll soon be delivering and asking if they have any questions about anything. Then doing the same after you deliver as well. That way you're more gently coaxing them into leaving you a good rating.

But as much as you try, even when you over deliver, some buyers just don't like to leave a rating or don't know they should or even know how to? As said there's many reasons why that could be.

So something that could help sellers more here is sort of onus on the buyer to complete an order quick where the ones that complete orders quick are better buyers than the ones that take much longer or don't complete them and have this show on their profile.

It could be something that shows on their profile similar to and under their response time like

Average buyer completion rate: 1 day. Or
Average buyer completion rate: 5 days.

But some people still wouldn't care lol sigh. What about giving buyers an incentive to approve orders quicker and give feedback?

That's one of the good things about the 5 day period with SEOClerks, it provides plenty ample time for a buyer to complete an order. I get that in some occasions there might be lengthy reports to study to check the work was done. But that's on the seller anyway to provide better reports and just one of those things where you have to take the rough with the smooth if that is the case! But for things that don't take long to check on like 5 minutes tops there is no reason a buyer should not rate and complete an order if they're not happy with the work. It's just common courtesy.




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Lynne

As a buyer I can say that buyers should be aware of the process. I am and always have been. I get the email that asks me to approve the order just like everyone else does.

I can promise you that a buyer is well aware of the date the order will be finished. I am always hanging on the edge of my seat waiting for my orders. I watch out for the email saying it is completed.

I agree with you 100% it is common courtesy. And the buyers that make the extra effort anyway (like me) would love an incentive. Like maybe a little gold star next to my name. That would make me happy LOL. Just like a 4 year old that gets a gold star sticker stuck on their head.




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EliteWriter

It is a pity that many buyers do not bother to review orders and rate them. I believe that it is common courtesy for a buyer to take a couple of seconds to approve an order and leave a short thank you message to the seller who spent so much time completing that particular service. I do not agree with offering a discount, because I already get part of my earnings deducted to pay the fee to the site, so I do not want to lower them further. I think it would be great if sellers could rate buyers by giving stars rather than just how it is currently. Maybe it could encourage them to be more responsive.




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Lynne

Yes I agree that giving discount is possibly not the best way to do things. Maybe the more stars a buyer has the more preferential treatment? I just can't help thinking that if a buyer can't be bothered to mark an order as completed then they also won't be too impressed with stars?




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ajlancer

Hi Lynne thanks for pointing a nice topic and offer as incentive to buyer to order complete. I completely agree with you. Completing order for get paid quick is very importance for a seller and another things it also importance, if buyer complete order with rating and future buyer will get help for purchase service from that seller. It is simultaneously importance for both buyer and seller. But, as per as I know lot of buyer do not come online after purchase of order even after 1 or 2 months. And my question is how it offer incentive for them? And some of buyer even do not know how to complete order? So, how to offer them incentive for completing order? And it is good idea and I have now argument, If you able to give them incentive for complete order and if buyer agree to complete order within quickest time and with nice feedback. But, I am sure buyer who missed this section for completing order or who do not know how importance it is? Anyhow you will not able to give them incentive. And such type of buyer a lot of on SEOclerks.

Regards by Ajlancer




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Lynne

Well I honestly can't see how someone can place an order, know how fast it is going to take to be completed and then not be aware of the fact that they should mark the order as completed. If someone is using this website I am sure that 80 - 90% of all buyers are aware that they should mark the order as completed?




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hitmeasap

Hey Lynne,
Something like that should increase the feedbacks, but it would also depend on what they would get by doing it. I mean, buyers who's not interested in leaving their feedbacks or recommendations, they won't do it in case they can't benefit from it. So, the thing they get needs to be of value.. Do you have anything at all in mind? The very first thing that came to mind was some sort of discount. 5% discount or something, on whatever service they order. But, that would obviously make SEOClerks less profitable..

Sellers themselves could add something like that. As a small gift. "If you leave me feedback I'll give you 10% discount on your next order!" or whatever, but that would only work on their own services.. And honestly, it shouldn't be necessary. Buyers should leave feedback when they've dealt with a seller... but it's a very common thing, that they don't.

Best Regards,
hitmeasap




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Lynne

Well see this is where my idea fell short yesterday. I had no ideas for what sort of incentive I could give.

How about something like this (but it might be quite complicated)... some sort of ranking system for buyers whereby the faster they approve orders the better their ranking. If they leave feedback (good or bad because it must be honest feedback) they also get an improved ranking.

I would think that recommendations should not be taken into account because this might make people leave recommendations where they are not due.

Then sellers can decide to give these buyers better rates or discounts if they order services, if they choose to. They can decide not to give anything at all to "gold star" buyers or they can give a really nice discount.




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Lynne

Oooh you could even give discount according to ranking. So for example a 1 star buyer gets 1% discount, a 2 star buyer gets 2% discount... etc




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idealmike

I like that idea. Not sure if all all sellers will go for that though as sometimes 5% could mean quite a lot of money not much but for a service that sells for like $100 that's $5 for a 5% discount on top of SC fees and outlays as well. And sellers shouldn't have to give a discount just to make a buyer complete an order on time or within the 5 day period. However a star rating system based on how quick they completed the order could still be a good idea and give some buyers the incentive to complete that order on time. I don't think it would matter to some buyers though. I have one now that I have delivered their order well before time and with bells on top. I've kept them in discussion in the order from the day they purchased right up to delivery and they was all chatty. But now after delivering, even though the service is delivered exactly as advertised and with extras, they are just going silent on me and refusing to reply to my completion requests. It's like they know but just don't care and just don't want me to have their money quicker and want me to wait for it. There will always be people like that though so in cases like that it could be worth rating them 1 star as a buyer or something. However, that doesn't mean they're a bad buyer or a bad person and they might still purchase my service again. However, if they see that we've rated them 1 star, they might be less likely to buy from you again. I would rather have someone buy my service and not leave any feedback and complete the order than someone not buy in case they thought they was going to get a 1 star rating for their purchase. So it could actually end up backfiring on you.

Something needs to be done though!




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