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Speed is important when trying to seal the deal online



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Speed is important when trying to seal the deal online

Everyone that is selling something online might lose a sale to their competitor who responds much quicker than they do.  This is the sad truth about online sales and you need to be as quick as possible to respond to the potential customer doesn't lose focus and go find another website that will respond.

A rather recent example of this is when my son was getting hungry so I stopped chatting with a potential client for a minute while I made a bottle.  By the time I got back from making the bottle they had already loss attention and left my website.  We were talking about a $300+ per month service for at least 15 minutes and they left when I went unresponsive for a minute.  That's how quick you can lose thousands of dollars, and this is why you need to respond as soon as possible.

If someone submits a ticket, you need to respond A.S.A.P.
It doesn't matter if you're responding with your laptop, desktop, or with your cell phone.  You need to send a response to that person as fast as you can because you're not sure how many other companies like yours they have already contacted and are waiting on a response.

People tend to work with the person that responds to them first, this is because you will be able to give them all the answers they want, and this puts them at ease with your services compared to the others that haven't responded yet.  So, respond as fast as you can and you will boost your sales Speed is important when trying to seal the deal online

Answer every question thoroughly with additional answers
It matters what the person is asking you, but you should know they are going to ask more questions, so you should add in plenty of answers to potential follow-ups.  This will decrease the amount of time it takes for the conversation to end, will increase your productivity each day, and you won't have to wait around for the person to respond.

Think of it as a blog, you want to give out as much info as possible in order to please someone, and you should do the same thing when you get asked a question.

Always follow up with someone that showed interest
If you're talking with someone and they seem to be willing to sign up, you should always follow up with them even if they decide not to.  You'd be surprised how often one of these follow-ups will turn into a sale.  I've actually gotten people to sign up for higher-priced services after a follow up because I tend to leave my phone number in case they want to talk Speed is important when trying to seal the deal online 

If you're not following up with potential customers as well as your current ones, you're going to see fewer sales coming in than you should, and this means you won't be as successful as you potentially can.


In conclusion
You need to be quick to respond when talking to potential customers.  If someone is already a customer they will understand that you might take some time to respond, but that doesn't mean you can blatantly ignore them.  Respond to everyone as quick as you can, but respond to new people first, and you will be able to grow your clientele list quicker than you could imagine Speed is important when trying to seal the deal online


Remember to follow me!
https://www.seoclerks.com/user/TommyCarey


Thanks!

Tommy Carey

Comments

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rlpzbeermoney

I've noticed that people like it more when they get what they want faster. We are now living in a world where people want instant gratification. Even in an email for example. When I write emails to customer service, I'd like to receive a response from them within 30 minutes. But almost always it never happens. Responding to someone quick is a sign that you care and even in a sense you respect them. That you want to do business with them.




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Zelmontero

I totally agree the patience of the people nowadays become shorter and shorter. I believed in the saying that "Time is Gold" so do not waste the time of other people. The time of other people may really be in a different value




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stbrians

Instant replies result into quickly resolving the problem and getting gratification. Emails should be replied to fast enough. I also need fast response




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Corzhens

It’s not just about the deal but with any inquiry or communication with a client or even prospective client needs an instant answer. You said that the internet world is for instant gratification which means the timing is very important. Yesterday we were in the Sunday market and I was asking about the slice of beef. The attendant was slicing a kilo of beef for one customer and he was so intent that I seemed to be ignored. What I did was to go to the next stall and there I bought beef. That is one sale that was lost because of the neglect to reply on my query.




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rlpzbeermoney

I'd be pissed to if I was treated that way. It's one of the worst experiences one experiences daily and you feel awkward and embarrassed by this. Relating back to emails, this happens a lot. A lot of the time, emails aren't answered fast enough and they need up pissing off the potential customer.




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centurion

About support ticket submission- this is very very much important to respond the support ticket as early as possible. I have been started a social media marketing related business some days ago. There I was on absent mind and I didn't respond the 4 support ticket. 2 of them about my service re seller offer. I have been working with social media marketing platform for the last few years.
So this is very much important for any online business to respond the support ticket as early as possible. I shall be quick for the upcoming time.

Thanks
Centurion




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NesMarcos

That is how important customer support team and social media administrators are in sealing a deal online. It is basically necessary that an online business should have a customer support or an admin 24/7. I agree that when a customer or visitor submits a ticket, it should be answered as soon as possible. If concerns or queries are answered impromptu, it will add up confidence for the customers and interested visitors as they believe that your online business is indeed legit and you take good care of them all the time.




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Zelmontero

I agree with you that there should always be someone to answer the customers concern. Faster service makes a customer to trust your company. To a beginner or starting company it maybe expensive, hardwork is the only way for them.




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NesMarcos

It is absolutely a bit pricey especially for start-up companies nonetheless this will give them almost 50% mark up in sales. Through concerns being sent and answering real time, customers will give more confidence to the legitimacy of the company. Thus, social media administrators or customer support team can also do up selling or suggestive selling while answering customer concerns. I agree that things maybe difficult and needs hard work and full attention for the new companies to answer customers concerns 24/7, but it is a must. If they can't do it, better spend for an administrator for a better chance to reach the target sales.




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NesMarcos

Sometimes we need to weigh things which are the things to be prioritized. Better spend on something now that will make you earn more than spending next time. Hiring an administrator is indeed pricey but believe me they will be a big help in the company's success. But make sure that the person you will hire is someone that can negotiate well and has the concern on company's growth and not just a selfish employee that will only think of its pay at the end of the month.




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stbrians

People nowadays are very busy and value their time. Always save them time by prompt answers. Time is money. Waiting for response can be time consuming




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NesMarcos

I would have to agree with you especially with 'time is money.' This is the same with 'time is gold.' People spend much for someone's time. Some jobs are also offered hourly rate because every minute counts and indeed very important. Since life is now is a fast pacing where everything changes drastically fast, concerns and queries must be answered fast so transactions will go smoothly.




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NesMarcos

I also agree with 'Answer every question thoroughly with additional answers.' When questions or concerns were answered in detailed, with the exact information needed by the customer, followed-up by information that can possibly asked by the customer, absolutely it will lessen the time spent in a ticket and customers will then think that your company thinks of their customer's satisfaction well.




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amelia88

Quick responses are always a sign to me that a business is engaged and cares about their clients. Even if they don't have all the answers then and there, often just a simple acknowledgment and being told that they are looking into an issue is enough for me to know they are proactive.




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Youngshark

Quick answers also show that you have a true idea of how your business operates and all the essential apects. They will trust you more due your strong understanding of your business and they feel you can serve them well.




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Chinet23

It gives customers the confidence that you have knowledge of what you're doing. Taking time to respond on the other hand creates doubt that you can handle their concern or you don't truly care. Being knowledgeable and helpful or reliable should work hand in hand to serve customers.




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Youngshark

A agree. However I also advice caution when answering to note all the points and concerns raised by clients. Do not give them the impression that you just want to answer them so that they can stop bothering you.




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NesMarcos

A good point is noted. Some customer support teams are saying they will check it and give an update as soon as possible, some are giving an impromptu answers, too. Either ways, it is important t to respond quickly and real time to customer's concerns with the exact answer so a good foundation of trust can be built.




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Youngshark

Accuracy and timeliness are always important to ensure that clients feel that you value them. I mean there is absolutely no need to provide swift answers if they are not appropriate to the needs raised or if they only tackle a part of the solution. It would be even better to promise to get back to the customer than give them a half-baked answer. There is a huge need nonetheless to always get back to them when you say you will do.




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Barida

When trying to sell something on the internet, there is always that need for us to be serious with potential buyers when they chat us up about a business prospect. There is no justification for us to let them be for a second as long as we understand that we are trying to make them trust us with delivering the services requested.




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Chinet23

Efficiency includes speed and quality of work. It is extremely important as people want to make the most of their time and few will have the patience to bear waiting. I also agree that you have to provide them with answers with additional information because it shows that you are taking charge and very adept at handling their concerns. If these were not satisfied, customers will be quick to shift and look for other services.




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Zelmontero

I agree with you. We should be careful also that in being quick we may be forgetting to provide quality work. It should always be quality service in the quickest way. Yes, providing answer with additional information really shows the care to your customer. It will help in building the trust in the company.




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Youngshark

So so true. You have actually reminded me of the instances when I go to browse and the internet becomes laggish. It is so infuriating and that is also how someone feels when they get poor and slow online services.




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Chinet23

They will really get frustrated especially if it's something that's important to them. We have to make the customers feel that they are our priority and that we put value to their needs. Even if you get to address their concern but you took a long time than they expected, they will still feel disappointed.




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Youngshark

This is true and it has happened to me on several occasions. I posed a question that took too long to be answered and as such I got bored. I stopped bothering to check the website and as such they lost a potential client.




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vinaya

Speed is very important. Your website needs to load fast. You need to respond to the comments on your content fast, and last but not the least, you need to respond to the tickets quickly. If you do not respond quickly, you will be losing your customers. And you do not want to do that.




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Martinsx1

Exactly! Time is money just like most people refers to it as and it's absolutely true because the more you waste time on any business its owner takes ages to respond before you actually invest your money into, what will happen when you're already in the business and there happens to be a problem to be taken care of? You won't have the quickness to resolve the issue, thereby having you hanging and you are losing money as the day goes.




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vinaya

website loading speed matters when it comes to search engine ranking. Search engines always give preference to the sites with high loading speed.
Websiste loading speed is also important for traffic retention. If it takes time to load your website, visitors will immediately go away, visitors will never wait to load your website.
If your website has a great loading speed, you need to focus on responding to the comments and queries quickly.




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mark8625

That is true. We should not be able to let the buyer to wait long. We need to respond immediately to them and remember that customer is money.




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vinaya

The product or services should also be delivered immediately. If your product and services take time to reach the buyer, he might never buy again from you. You must focus on delivering your products and services quickly. You should also clearly tell the buyer when the product and service will reach him. If the buyer knows the expected delivery time, his waiting will be pleasurable and this will help the seller.




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mark8625

That is right. I have been in sales for long time and I know how it feels to fulfill and satisfy the customers with high standard of customer service. I am also a market and I know how the market goes.




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vinaya

Regardless of your niche, you need to have knowledge in sales and marketing. For instance, I am a writer, I need to sell my products (articles and books), if I cannot market my books and articles, I will have no sales. Same works for other niches as well.




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mark8625

That is right. Knowledge is the key in all matters. Without knowledge things might get worst.




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Martinsx1

I have come across several support systems where they are very sloppy when it comes to attending to prospective customers. This is very serious turn out off to the prospective customers because they are looking at getting in business to who they will always be there to respond to their needs as and at when it's needed. But when you are slow to attending to them, there is an increased chances of losing them to your competition that are very speedy in responding to tickets submitted.




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Barida

Having a quick customer support is one of the ways that you are going to be able to have clients that will go the extra mile to ensure that they have a smooth business with you as they will be doing everything to ensure that they get the job to you as well as even recommending to others as well.




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Kakashi2020

Whether your selling a product or a service any inquiry must be answered immediately or you'll definitely lose a sale. One of my tricks is when answering a query I would give the customer a good deal in which they would save money, doing this I would close the sale easily. For me it's better to close a sale and profit something than lose a sale and profit nothing.




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Martinsx1

Exactly, when you treat your clients with prompt attention and response whenever they are looking for information on your business products and services even when they are not buying, they are definitely going to become loyal to your business and will always patronize you or will most likely refer other people to you.




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anchoreztin

I remembered when I was selling a ticket online. It was rush because there is a sudden change in my schedule that is why I wont make it to the concert. As soon as I posted it online, many people inquired. At first I didn't bother to reply because I thought that if they would really like it, they could wait. Also I was stucked in traffic and my internet was terrible. When I finally had the chance to respond back, the people who wanted to buy the ticket already found other sellers.
I was not able to sell the ticket.
It became a reality for me that speed is really important.




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treecko142

There are a lot of similar businesses online out there with almost similar prices and features, so it's all a matter of customer service to sell yourself to the customers, and being quick to reply can guarantee that you have an advantage over the others.




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DenisP

I myself have noticed that quick response times are incredibly important, particularly in the field of customer service. I've personally had my impression of certain companies severely deteriorate due to extremely slow response times. If I have a crucial issue with your product or service, and you’re not helping me resolve that issue as quickly as possible, every second that you’re leaving me on the line is another second that I’m closer to turning to a company that is actually going to address my issues.




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Zelmontero

Definitely true!you need to be 100 percent focused and attentive to your customers. Most especially new customers they will surely not wait for you so be more quick as much as you can. The faster you are, the faster you can achieve your goal most especially when you are still starting.




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stbrians

Online people are very busy and their time is money. Answering quickly to them saves time and earns you regular customers.




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Chinet23

Those are the exact words I also mean to say. They don't know yet of what exactly you can offer and so you have to start with answering them quickly. It will then be easier to establish and follow up doing business with them.




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stbrians

Very prudent indeed! Some online businesspeople do not mind those customers that they feel are minor and just ignore them. They aim for the big fish only




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aeon

You're right. Their time is money, and no reason for the delay you working in your comfort zone to the very comfortable place of your home, you should know how to value your time and must respond as fast as you can.




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blackmist

I agree. No one want to wait to long so responding to your customer immediately is a must don't let them wait. I myself when trying to know more about a product online but it took them days to respond, I just leave their site and look for a better seller.




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Martinsx1

Seriously, it's very annoying when you get to wait too long before your submitted support ticket is being treated. Personally, I can only keep calm for as long as 7 hours and if I didn't get any respond, I would get agitated immediately. Normally, some support says they would it's going to take 24 hours to attend to support requests but it's too long in my opinion.




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jetselle

Indeed speed and accuracy is really important and efficient way to attract seller. It can also help you to maximize your clients and sales. But speed is not enough to achieve your goals in sales. You need to effieciently gives a good quality service to customer. Give what clients want and the clients give you what you deserve.




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Martinsx1

When I joined the band of freelance writers and was introduced to one site called TheForumWheel, the first few months I was on the site, I must confess that it was enjoyable but as time progressed, things started getting awkward because the support of the site was very slow when it comes to responding to tickets. There was a complain about not getting his ticket attended to for over 2 months and that is very bad for business.




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trixari

This is very true. Our speed affects the momentum that we have with our customers. They decide to buy and they decide to be loyal to us because we respond to them quickly Speed is important when trying to seal the deal online




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Chinet23

In the field where there's a lot of competitors with equally great potential and who continually perfect their products and services, speed will give us the level up on the playing field. It's not the sole factor for bringing in customers or turning them into loyal customers, but it gives us leverage or advantage.




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Tronia

Your post reminds me of what happened to me a few days back. I was trying to buy a gadget from this website and they had an error when it came to purchasing so I contacted their support... I literally waited 4 days and no response. It was then that I decided to go to their competitor and buy the gadget from them. Why should I give my money to somebody that can't even reply to their support tickets?




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Kakashi2020

Speed is really a factor in closing deals online and even offline. But I think it affects more online deals because visitors on a site doesn't normally wait that long to get their questions answered. They can always Google another site and if that other site has a faster response time than yours, then they will get the sale.




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superlicca

Time is precious for everyone that is why a quick response is very important for a business. In a business world where there's a lot of competitors, customers have a lot of options. They will focus on those who value their time so responding to them in the fastest possible way is a must.




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aeon

Slow response is something I really don't like. That's why I really hate the seller who always answer your inquiries by two letters "PM". Although I understand that to become confidential and private you have to message them on a personal message but the problem is, they can't handle too many inquiries.




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Chinet23

There is a stiff competition out there and so speed is one thing that you also need to value as some other companies can offer the same service or products. It will be a matter of who gets it first. People will be too quick to shop around other options and hence let an opportunity slip through your fingers. And although queries were addressed if it was not resolved with minimal waiting time, customers will still be frustrated and you might just lose a valued customer.




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Alymae

True! Time is gold. Every time you waste by not answering promptly is time that is gold for your competitors. Since I am in the hospitalityy and tourism industry I find this very true. Any late replies, a guest would say, " I book with someone else". They don't wait for you. If you don't give them the time and best deals they will go to someone else.




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Corzhens

In any kind of business, timing is important. There was a time when my retailing business had a deluge of orders from our clients. If we would not act fast then those clients will go to a competitor for sure. In the computer supplies business, an order means instant need so if you cannot supply the need you are in trouble. What we usually do is to borrow money to get the supply for the orders.




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edencaga

I agree with this. If you respond faster, your customers won't get annoy and speed is a big plus in a business. If your business is getting bigger, you should have other admins as this will really need a faster phase.




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Zelmontero

There are many customers that are really impatient so you really need to be fast. And, it is really important that you are not late in responding to their concern. Hiring people would be an advantage to a growing company because you will be able to cater a lot more customers.




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edencaga

Yes, you can't please some of the customers especially those who are impatient. Even you response to them fast some customers will still rant about your businesses so you as being the owner should be very patient even if you know for yourself that you did the best as you can to patiently understand the customer. Sad but that's reality, that's how some customers don't understand patience.




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ajahcuizon

It is true that customers want fast replies when they got interested on a certain product. Replying fast is a good point for them to consider on buying from your market. Especially that there are a lot of competitors around that are ready to steal your customer. Also, replying fast could make them feel special. They could feel that they could rely on you on providing that product. That is why I think speed is a great factor in increasing up your sales.




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kinja90

This can be applied on all types of businesses. It's really important that you cater your customer as soon as possible as their time is also precious. I worked in a BPO industry and abandoned rate is one to consider. There are times that there are many customers and the wait time is around 20 minutes to 1 hour. If you're the customer, you might be frustrated on how much time you consume just to wait for an agent to help you with your concern. If you're starting a business through Facebook or any social media site then someone does have interest in your item, you should reply as soon as possible. Customer Service is also important in dealing with customers. There's always an irate customer and you should be ready on how to deal with them and convert their frustration to their satisfaction.




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superlicca

Speed is very important in business. Especially when customers have some inquiries, a prompt response is essential in keeping them happy and meeting their expectations. As they say, if you are not fast, your competitors will be.




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mitan143

I think everyone wants to have a very quick response, so yes I agree that speed on is really important and needs to be considered first. Also, if you just let it hang on there for few days or even a lot more days then you will probably might lose customer's or the client's interest. He/she wouldn't be interested anymore. Sometimes we can't help it when the schedule is really hectic but we should try to keep on eye if we are making a deal online. Plus, those people aren't much online everyday.




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romyter013

Whether that's 2 or just one client, as long they tried to communicate with you and shows interest on your business, they are always potential customers. We really don't know when right clients actually will contact you. It's best to take care of them and respond as much has possible so you can provide the details they need with you.




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