Chat bots are on the rise with Facebook: How do you feel?
Chat bots seem to be the on the rise currently. Most of the chat bots I see are on Facebook or can be compatible with Facebook. I believe chat bots got their start in customer support systems, such as an auto-reply (a canned response to the customer or back in the old days with instant messengers such as AIM, or Yahoo). Now, since technology has adapted in other ways, companies are using chat bots for games, support, and other awesome functionality.
If you have a facebook page, especially if you have a business you should consider using a chat bot. Chat bots can be a huge help whenever clients message you. Facebook does some have features that allow for you to streamline the process by automating messages without implementing chat bots, but it is not full featured.
Start ups are beginning to pop up a lot with the offering of a chat bot service. These start ups are becoming heavily funded by investors because there is a large interest in such technology. With things becoming more automated these days, more and more companies will be created to meet the demands of the consumer in terms of automation.
We live in a world where we want a lot of tedious and repetitive tasks automated for us, to help us make things a little easier. On the downside of automation, you risk losing some respect from old fashioned people or perhaps even losing jobs themselves. Studies show that jobs such as support jobs will be replaced by robots or an AI. Would you rather pay someone a one-time type of fee to provide a bot that will reply to your customers and could be there literally 24/7/365 to help numerous people all at once, or would you pay around $15k-$50k a year for a couple of human employees to be a support agent? Things to think of in the future.
How do you feel about the direction technology continues to go in? Have you played with the chat bots on Facebook?