When you run an e-commerce site, one of the most important things you have to ensure is keeping your customers happy. Because a happy customer will more than likely either recommend your store to friends or come back for return purchases. But sometimes certain customers can make your job a bit more difficult. One way they do this is by asking for money back on products even though they have nothing wrong with it or it's broken because the customer did something. How do you deal with these return claims? Do you take the hit since you want to keep the customer happy or do you tell them that unless it's a bad product, they cannot return it?