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Freelance Client Management Tips for Finding Success when Freelancing



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Freelance Client Management Tips for Finding Success when Freelancing

Yesterday I posted some Freelance Business Management Tips Finding Success when Freelancing. Which can help you to get set up when freelancing. But today I want to post some actual client management tips as well for learning how to handle and deal with your clients that you get when freelancing. Of course having some business management skills can help you to get a good start in the world of freelancing. But you will also want to know about some good client management tips as well so you can know how to handle your clients and prospective buyers more efficiently and help you to find success!

  • Always remain and act professional. Give respect to earn respect. Stand your ground but be willing and open to move, within reason. If a client looses his/her cool with you, don't retaliate in the same way. Learn to diffuse the situation by talking calmly and logically. Be like Spock!
  • Set your working hours and stick to them. Don't reply to clients and or customers emails late at night or on weekends as they will come to expect it and then when you don't they will be left feeling neglected.
  • Learn to know who the genuine clients worth spending time on are and those that are tyre kickers and time wasters that do nothing but drain your time and energy.
  • Don't bite off more than you can chew and get overloaded with work that you will deliver late as clients don't like that and wont return to buy again. Always make sure you can handle and complete extra work by having someone you can outsource it to if possible.
  • Have a back up plan in place just in case you do get too much work such as being able to outsource parts of it to people to do it for you.
  • Always be willing and open to negotiate with buyers but don't ever sell yourself or your work too short. Keep it valuable by keeping it valuable.
  • Don't ever pitch for free. Sometimes a buyer may ask for a pitch that could last a day or so, ask them if they can pay for the time you are giving them in the pitch. It will make them value you much more!
  • Create terms for a contingency budget when taking on a big job so they can pay you a little up front first or in installments which some buyers are happy with.

These are just some basic tips for managing your clients. But they're all very important to know of and get right in your freelance career and will help you to succeed!

Do you always remain calm and professional with irate clients? Be honest.
Do you stick to your working hours or do you work around the clock?
Can you identify genuine buyers vs tyre kickers?
Do you bite off more than you can chew? How do you handle that?
Do you have a backup contingency plan in place?
Do you pitch for free? What if the pitch takes 6+ hours?
Do you have a contingency budget plan in place for big jobs?

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Cristian

Do you always remain calm and professional with irate clients? Be honest.

No. Well, I'm a very passionate guy, I'll burn like a roman candle if someone gets on my nerves. In fact, most of my negative reviews are because I couldn't keep my mouth shut and have some professional patience.
So there. I was honest. Freelance Client Management Tips for Finding Success when Freelancing
Do you stick to your working hours or do you work around the clock?

Well. I generally work after my day job but sometimes I get up very early and work then.
Can you identify genuine buyers vs tyre kickers?

Yes I can smell tyre kickers from a mile away.
Do you bite off more than you can chew? How do you handle that?

Well, no. I usually get myself into project I can actually deliver.
Do you have a backup contingency plan in place?

Yes I do, its called my day job.
Do you pitch for free? What if the pitch takes 6+ hours?

I usually pitch for free. If I get the project, fine, if not, well, that's life.
Do you have a contingency budget plan in place for big jobs?

I don't really know what this is, so I guess no.




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idealmike

Thanks Cristian. A contingency budget plan is an amount of money you can take from clients before and ahead of their work. Maybe in installments for work that's done on an as done basis. It could also be the amount of money you can have aside for taking on big jobs where the client may not pay for it. Seeing as you will or may have to pay out for it first or for certain parts of it, in some cases this could be a very significant amount of money and the client doesn't pay you for it once it's done & delivered. Do you have the budget or finances to cover that?

And appreciate your honesty mate! We all have off days and we'd be liars if we said we never had an off day at least once in a while. I'm like that in the mornings sometimes. Like a bear with a soar head lol. Fortunately if you've done any "jail time" on here for it, it's not something you'll repeat in a hurry. I get what you mean, sometimes people can really infuriate you. But this is what it's all about being able to let things "slide" or find a silver lining in every cloud and turn every failure into a success or lesson of some kind at the least. Well in theory anyway. Freelance Client Management Tips for Finding Success when Freelancing

Regarding pitching someone. Are you saying you're happy to go and spend 6+ hours with a prospective client and sit in their or your office or your own home or something or somewhere pitching them for 6+ hours and then when you don't get the work or get hired, you just flippantly brush it off and that doesn't bother you?

You're a better man than me if that's the case. I think that in times like that, you should have a charge for your time. Especially if it's a pitch that lasts as long as that. Time is money and someone's gotta pay for that.

I'll always make out they need me more than I need them so it's on my time not theirs.

Make em pay!

They'll value your actual service much more then as well when you do get hired.




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Cristian

Yeah but usually I'm the one that approaching potential clients. And yes, I've spent even 40+ hours on a pitching material. Until now I've been lucky and most of my pitch were successful, but I never asked for money for pitching, that's for sure.
It didn't even cross my mind to be honest...

As for the anger part, yeah, I really have to keep that under control or I'll have a lot to lose on the long-term. I'm trying, but as you said, I'm very cranky in the mornings and I tend to give very cranky responses.




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Lynne

Yeah Mike I can see your point in charging for a pitch. I just don't think I would be able to do it!




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TommyCarey

Do you always remain calm and professional with irate clients? Be honest.
I try to, but sometimes I lose my cool when the client is just being dumb and stubborn. I've gotten "No You Listen! I know SEO and how it works! It shouldn't take longer than 2 weeks to rank for my keywords!" And I'll respond with "Well if you knew what you were doing, why did you hire us to do it? Could you not rank for your difficult keywords? If not, then you knew it would take more than 2 weeks to rank ;) " lol Freelance Client Management Tips for Finding Success when Freelancing

Do you stick to your working hours or do you work around the clock?
I try to work when my little girl is at school, so between 8:30am and 2:30pm. I'll also work while she's home, but not as much.

Can you identify genuine buyers vs tire kickers?
Oh yeah. I've had plenty of tire kickers and they get pretty annoying. The genuine buyers will be ready to go once you answer a few questions, and the buyers send you all their questions in one email, not 25 lol Freelance Client Management Tips for Finding Success when Freelancing

Do you bite off more than you can chew? How do you handle that?
Not very often. Sometimes I will if the paycheck is nice lol. But even then I have plenty of people to help me out, and if they can't, they know people who can Freelance Client Management Tips for Finding Success when Freelancing

Do you have a backup contingency plan in place?
Yup. But it requires me to have $1,000,000 in my bank account first. So I'm currently working on that lol Freelance Client Management Tips for Finding Success when Freelancing

Do you pitch for free? What if the pitch takes 6+ hours?
Yup, a free pitch is a necessity if you're trying to close a big client. No one will pay to listen to you spew crap out of your mouth lol. Most of my clients are under a contract so those 6 hours aren't much in the long term Freelance Client Management Tips for Finding Success when Freelancing

Do you have a contingency budget plan in place for big jobs?
Yup, but I have people pay me at least 50% up front for big jobs so that I know they are serious. The contract alone isn't as safe as you would think with huge projects Freelance Client Management Tips for Finding Success when Freelancing




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Lynne

Do you always remain calm and professional with irate clients? Be honest.

Yes I do always remain calm and professional, that doesn't mean I will take their s*** though. Most often when someone has gotten irate with me it has had nothing to do with me or my services. I remember one customer screaming and swearing at me because she thought her order was late. I called her to tell her that her order was ready and had just been collected by the courier and she would receive it in 2 days time. She said I had promised her delivery on that day. I calmly told her that she was mistaken, she has it in writing that the date was for completion.

Anyway I forwarded her the email and she never responded at all. She tried to place an order a few months later and phoned me because she had problems logging into my website. I explained to her very nicely that unfortunately I cannot supply to her any longer because of the verbal abuse.

Do you stick to your working hours or do you work around the clock?

My working hours are whenever I can fit work in around my family. This sometimes is around the clock. I often have to work late into the night to get things done. I only have 3 to 4 hours in the morning when my kids are in play school which is not nearly enough to make a dent in my to do list.

Can you identify genuine buyers vs tyre kickers?

Yes and I find tyre kickers really exhausting. I can spot them immediately and I try to be professional and attend to their endless queries... but if there is something really important I need to attend to that will be done before giving more of my time to tyre kickers.

I had one woman calling me for over a year asking me if I offer discount for wholesale orders. Every time I said yes, on my wholesale website I have wholesale pricing. No but can she get a discount off wholesale? And my answer was always the same, that no, that is my best price. Please read the terms and conditions. Then she will wait 2 weeks and phone me again. I started ignoring her calls after a while (yes I know not very professional) and she would then email me. I started just forwarding the same email response to her and eventually she left me alone.

Do you bite off more than you can chew? How do you handle that?

Yes,sometimes and that is when I work late at night!

Do you have a backup contingency plan in place?

Not really. I have been working on this. but I don't really have a contingency plan in place.

Do you pitch for free? What if the pitch takes 6+ hours?

I don't do that sort of work. I am a blogger and online marketer, so I work for myself and I buy services here. But if I had to do a pitch I think it would depend on the situation. If a tyre kicker asked me for a pitch I would charge a steep price. Otherwise I would do it for free.

Do you have a contingency budget plan in place for big jobs?

Yes it's called full payment upfrontFreelance Client Management Tips for Finding Success when Freelancing If someone wants me to do a write up for them I invoice them and I don't start until the payment has cleared in my account.




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Barida

I'm grateful that you took out time to make an article containing such an amazing tips on how a freelancer can achieve his/her aim in the world of freelancing. I have been around here for quite a short time and managing my work and my time has been the issue that I had, but I have not given up hope. I will implement these tips and see how things go.




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Corzhens

I have read a comment of a forum owner that some freelancers are acting like they were just having fun and not serious with their work. That’s a grave insult to whoever that statement was meant for. Freelancers should be professional in their ways to beget the proper respect. To be frank, freelancers are in for the money but that doesn’t necessarily mean you are just a worker. I consider a freelancer as a professional online specialist. Just by the name, it gives a good impression and enhances self confidence. But it’s not just a title, you have to be it.




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