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Someone ask for refund So, should i contact support?



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Someone ask for refund So, should i contact support?

Someone rejected the work with no good reason. Should i contact support now or wait because if the buyer contact the support and then they will refund him without my permission or investigation

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anwebservices

I guess you can first double check that you provided service as it's described, then try to submit as "work delivered" again (if it's rejected) and communicate with your buyer politely to accept your work. If buyer still rejecting your work and you have proof that you provided your service as it's spouse to be, then you can also contact support staff and provide proof of your work done, so they can decide what and who is right.




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ajlancer

Hi sanfora thanks for your question. Yes I agree with you few buyer purchasing service intentionally and ask for refund once job done. I mean they fraud and they want to get free service from here and there. I just tell you potentiality. And buyer also has right to reject order for real facts. If you do not provide service as your described or as your commitment. He can reject order or ask for refund. So, better is communicate with him first and try to get his answer. If you think you have done perfect job according to service description and if you have evidence to show to staff. You can contact with help desk.

Regards by Ajlancer




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idealmike

Not necessarily AJ. A buyer rejecting some ones delivered work doesn't automatically make them a fraud. It could be that they didn't get what they was told they was going to get and or didn't get anything from it to justify the spending. It doesn't matter to me how much a seller says they don't guarantee any results, when you pay for something, you're paying to get something. Nobody pays to get nothing, not even billionaire sheiks do!




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chetaseo

I concur with you to a good extent. it has seriously happen to me, they order and after delivering good job for them, they begin asking for refunds after all the sweat and effort. i even complained to the seoclerks staff and provided all the genuine evidences, but to my greatest suprise, they stood with the buyer and refunded him his money. it was very painful.




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idealmike

if the buyer contact the support and then they will refund him without my permission or investigation

Well that's not true is it. Why wouldn't they do any investigation of it? When the buyer contacts support about it, the first thing they do is look into it. Then they decide and come to a decision that is a right and fair decision to come to. They don't just go in blind and cancel the order without looking at it first. First they'll read the buyers claims, then they'll check out the order to make sure those claims are right and true. They'll look at your services description then look to see that you have provided what was advertised or not. If they feel like you haven't done so and the buyer is right. They will force cancel it for the buyer. But if the buyer is wrong and making false claims, then they will force complete it for you in your favor. There is a lot of stuff that goes in behind the scenes that you don't see. But staff are very fair when it comes to things like this and side with those that are right and not those that are wrong and or doing wrong.

And they don't need your permission to force complete an order in the buyers favor. You need to realize your use of this site is a priviledge not a right. You are using their services and they have the final and last say in anything and everything that happens and you need respect that.

In your case, you need to communicate with the buyer. Ask them why it is they want to cancel and get a refund. Explain to them clearly what you have done and provide them a work report so they can see that. Don't try and argue and fight it out with them. Don't insult them and call them names or anything like this. Just try to remain professional and work something out with them. Perhaps offer to do the service for them again using different details or something like that. At the end of the day that is better than getting staff involved. But if they are unresponsive or being unreasonable and unwilling to listen to reason. Then contact staff about it. And then they will look into it and reach a fair and amicable decision based on the evidence for you, for the buyer, and for the site and community here as a whole.




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Webguy2024

Have you communicated with the customer to try and resolve the issue? It is just good business ethics to attempt to fix the issue with the client before going to support. As stated by member Hernandezmike make sure that you provided proof of services. Documentation is the key. Support will look at all of the messages between you and the customer and what you delivered. You should not be worried about support taking a one sided stance in favor of the client. Support is fair and balanced.




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Lynne

The first thing to do would be to chat to the buyer and see if you can resolve the problem there, find out why the buyer is unhappy with the order and what exactly the problem is.

Just talking to your customer one on one can often resolve things. I think leave support out of it until there really is a huge problem and it it comes to that you then also have proof that you have tried everything in your power to try and resolve the issue for your customer to the best of your ability before contacting support.

If your customer contacts support first I am sure you can maybe take it up with them, since you have communication?




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EliteWriter

The first step is always to communicate with the buyer. Ask him politely why he decided to reject the order. Chances are he will reply and you might resolve this quite easily. If however you notice that he has been online but did not bother to reply, I would then contact support so as to let them know what happened. I never went through a case where the buyer did not even try to give a reason, so I cannot say whether it can be resolved. But you have every right to be given some reason.




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HernandezMike

As far as I know if there is no prove or evidence about the work done. Then you will not paid and all fo the money you need refund.




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