Response time often plays a major role when buyers decides to hire you or not. A seller with less response time is often hired before others having longer response time. It's a fact and it's quite logical. Here you will learn why and how to decrease your response time.
Would you rather purchase a service from someone with a 5 hour response time or would you choose the seller with a response time of 10 days? - That's an easy decision, do you agree?
How to decrease your response time:
As you can read here, Response time is calculated by the amount of time it takes you (as a seller) to respond to any comment or update to an order for the last 30 days. This calculation does not include your inbox, only the messages within orders.
With that being said, if you reply QUICKLY to your clients orders and their replies within the order page, your response time will decrease. If you deliver your work late and update your order page late, your response time will increase.
Also note, that response time is based on the last 30 days, so you'll not be able to decrease a high response time by delivering just one or two orders quickly. You'll have to continue to keep up with the quick responses during several days to see any major impact on your response time.