When people don't know about your freelancing brilliance
So, as a freelancer, in life and or on here, you've probably worked very hard for past clients. You probably try to do a great job for everyone and always like to go the extra mile for your clients to make them happy with your work. And that's reflected in your positive ratings and personal recommendations you get. You probably have people leave feedback saying how you're the "real deal" and have "blown them away" and made their day/week/year? I've got them. Those clients are awesome. Most people are just happy and say thanks for the work and thanks for putting in extra effort for me and doing all this etc etc. But some are more than happy and that makes me happy too!
But occasionally, you come across that one client that's proving to be very difficult to work with/for. No matter what you do, no matter how far above and beyond the call of duty you go, no matter how much extra work and extras you do for them, they just show no appreciation and pick at threads and still go on to leave you a negative feedback even. Even though you say if there's any problems or anything, just talk to me first and we'll work something out for you. Hey! That's just people I guess right?
These people often don't see the good in you. They don't know about all the positive praises and feedbacks you've got from past clients. They don't know about how hard you work on people's orders and try to provide a great professional service to everyone regardless to the size of their order. They don't see any of that and don't care much for it either. When you do one thing wrong or something goes wrong, even though you make more than ample amends for it, they still think you're a "bad guy" a "bad seller" and then some even go on a mission to create a smear campaign about you and post imfammatory remarks to you.
These people don't see any of the good stuff in you. They don't care much for it either. All they see is that something went wrong and that must mean you're a crook or something. Like what? Even though you've bent over backwards and gone above and beyond the call of duty for them. Even though you've been very patient long suffering with you through it all and offered so much to make up for it. They just want to brand you a bad guy and then go off into the horizon leaving you like, huh!
So how to deal with that?
You can only do so much for these types of people/clients. You have to remain professional and firm at the same time. Remain fair but firm. Be generous sure, but don't do yourself out at the same time. If things don't go well and they're very difficult and taking up a lot of your time. Offer to cancel or offer a big discount on the next order of about 50% or something. But if that and nothing else works. You do have the right to tell them that you don't wish to deal with them anymore. It's your right and prerogative to choose not to work with them anymore.
That's all you can pretty much do really..
How do you deal/handle these kinds of people/clients.
Fortunately they isn't many of them. But there's always one right?
Some wise man once said;
"You can make most of the people happy most of the time. But you can't make everyone happy all of the time."