We recently talked about "prioritized support" and if it's fair to charge extra to provide that. This time, I want to talk about something similar.
I obviously understand that you won't be able to offer a live chat support, or at least that it would be stupid to offer it if you were selling ebooks or some sort of social media service.
But what if you sold some sort of software or had a marketplace like SEOClerks for instance.. Would it be a good thing to have and would you as a customer or client be willing to pay extra for a Live Chat?
A Live Chat would obviously cost you money in one way or another. If you hired someone or if you had to work in the Live chat yourself, as you would most likely end up pausing other tasks or incoming orders.. So you would need to cover the loss in some way.
One way to cover it would be by charging extra for a live chat.
What do you think? - Would it be fair for the owner to charge extra for the live chat and would you as a client or customer be willing to pay the extra cost for that kind of support?