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I canceled the order; would you have done the same?



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I canceled the order; would you have done the same?

I received an order lately for an article which, as stated in my description was to be 500 words long. This buyer however said that i was to write without limitation ; I am quoting him here. I explained politely that this was t o be a 500word article and even though i often write a bit more, i wont be writing a lot more of course. Should he need a certain number of words there are other services where he may order. He replied that i did not understand what he needed and seeing that he was being difficult to reason with i decided to cancel the order. What would you have done?

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idealmike

Hmmm it depends. I probably wouldn't have canceled it myself actually no. I'd have written the article as normal and then delivered as normal. I think you might have acted a little too brashly yourself. Some people are difficult to reason with, but it doesn't mean you have to try and reason with them. They know what they are buying (most times) and know there are rules and boundaries. And they know that the article writing service you're providing, only writes so many words. And that if they want more words, then they are to order extras. So I'd have written the article, then delivered it to him. Then that would be that, the article would be delivered as per the service advertisement (what it says they would get in your service description). You would have then fulfilled your end of the deal to write them an article that is x amount of words long.

If they then weren't happy with the article, they could have raised that with you so you could make amends to it if needs be. Or if they were being difficult and then making demands that go outside the confinements and limitations of the specified service, like asking you to write x amount of words more, I'd have politely but firmly told them that the service is to write x amount of words on the topic that they have given you to write about and that it wouldn't be fair on you or isn't the status quo on how article writing services work. You pay for x words, not for x + x words. Sure, you always try to write a little more so that you are a little over the agreed amount of words as it's best to be over than under. But anything more than this is beyond your call of duty and he has no real place to make such demands as that.

Then if he rejected it, I would have informed staff about it who could look into it. And if the article was a good quality article you had written, and you can see that from the article itself, and he then leaves a negative review, that wouldn't be fair on your either. Especially if you had put a lot of work into researching and writing that article for them and again. In this case, I'd ask them (send them a message) to ask why it is they felt they needed to leave a negative review when you had so politely offered to work with them to give them the best article. And to see if they could change that into a positive one. It sucks having to do that and a good seller shouldn't have to do that but there are not always good buyers and some of them are arrogant and and demanding and unreasonable but it's your service and seller rating that is effected by it so if you care about that you should take these steps after it's reviewed to try and get them to change their review.

But that would be if that happened. But yeah I wouldn't have canceled the order on him. I'd have delivered it and then let him decide what to do. In most occasions, if you deliver on time and it's the amount of words it should be and is a good quality article, they will just leave it at that and wont even leave their rating for it. That is fine, and would be fine with me. Better that than an unjustified bad review.

Try to be a bit more patient with people though and give them the benefit of the doubt.

Be polite but don't be afraid to put your foot down and stand your ground!

Do the work you're supposed to do and over deliver if you want.

But don't cancel on people out of the blue.

There is always a way around things, usually. I canceled the order; would you have done the same?




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EliteWriter

I understand what you mean however this guy was evidently a difficult person. In fact I did not like the instructions he provided either. He was not being neither clear nor understanding at all. I did try to discuss this with him but when I saw that he was practically shouting at me and ordering me around, I decided it was not going to be worth my time to most probably end up with problems, and having to contact support and so on. I never did this actually but I figured I would rather be safe than sorry and I do not need anymore problems than I already have to be honest lol!




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idealmike

Oh okay yeah well that's fair enough then. And in that case, good on you! I sometimes get an order where the buyer tries to bully me into doing things that aren't part of the deal or speak down to me as though I'm some kind of skivvy or slave or something. It's like, it's my service, I set the rules and say what we'll do and if you want us to do those other things, you can try asking nicely and not demanding it. We don't have to do anything we don't want to do and we reserve the right to not provide the service to anyone we see fit not to. I had some guy like that the other day, he was trying to find holes in the service and being knit picky with me, asking me about my profile and that, trying to find some foot hold he could complain about as a reason to reject the order or something. I delivered his work and he rejected it. Even though I done him an excellent job and gave him big bonus amount of everything. After telling him I would let staff decide what to do, he went off to PayPal and opened a dispute so the order was canceled. His name was pre10da in case he ever orders from you. Just be careful, the guy is a bad egg the way he speaks to people. I hate arrogant people lol




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Cristian

My experience would say cancel the order. I've stopped getting into arguments with my clients, I usually have very cleared and detailed service descriptions explaining exactly what the buyer is going to get.

If for any reason the buyer is being difficult for more than 2-3 times, I just go ahead and cancel the order before getting into a fight, or worse yet get a negative review because the buyer just wanted more from me and wanted to exploit my situation.
Bottom line: it doesn't worth the time and effort to deal with toxic clients.




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EliteWriter

I fully agree with you. I wanted to post this discussion mainly to see if there are sellers who would have done the same, as deep down, I feel a bit guilty to be honest. However, it was not a rash decision, as I went through difficult experiences with some buyers, and these experiences taught me that it is best to put a stop to such orders rather than ending up with a whole ordeal, useless messages, fighting and arguing, and negative reviews which were not warranted.




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Lynne

No, don't feel guilty! This is business and really you know from experience how it is going to go. Just like Cristian said it is not worth it to deal with clients like this. It is not just from a financial point of view, but emotional too.




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hitmeasap

It's hard to say. In case I had some "extra free time", then I would probably sort things out with the buyer. I would discuss things and spend the necessary time it needed so I could deliver what he asked for.

However, most of the times, I would probably have canceled. And that's basically because it's not worth spending time with a client who I don't understand, or who doesn't understand me or my products/services to 100%. Sure, a few questions here and there is no big deal at all and I usually try to answer anything my potential clients ask, as I want to be professional, but sometimes it just doesn't feel right.. And at such times, I just cancel and forget about it.




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Lynne

Well I have had experience of difficult buyers before but not here, well since I am mainly a buyer here I haven't had much experience of selling here yet...

But when I had my online baby store I sold wholesale to people and I made the clothing up to order. My terms and conditions were very clear and people had to apply to purchase wholesale. I would call every person myself that applied to purchase wholesale and I would run through all the terms and conditions verbally too, even though when they sent in their application form they had to tick off that they had read it.

It was at this time I could see who would be a problem customer and who wouldn't. The people that pushed me for quicker lead times, better prices and for me to bend the rules for them right in the beginning and I said no. They then placed orders online and in the special messages said they expected the order earlier than the specified time... oh and they will pay me when they receive the order LOL.

Anyway, moral of the story is go with your gut and I find that if a customer is difficult from the start then that is often how the relationship will be.

I would also have canceled an order like that. Your descriptions are very clear on your services and the sense I get from what you have said is that if you only give 505 words they wont be satisfied with your 500 word service!




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Corzhens

Pardon me for this comment but I suspect something negative with that buyer. We all know and he should also know that writers have a guide when it comes to length of the article. When you mentioned 500 words, I understand that it is not a ballpark figure but it's not an exact number either which means your article can be 450 words or maybe 550 words. Right now, I have been commissioned to write posts of 100 words in a forum. And I have been writing 80 to 120 words. Just today, I received a message from the forum owner thanking me of my contributions and hinting of increasing my honorarium in the next package. As with the order, I will also cancel the order if the arrangement or setup is not very clear.




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