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Why most buyers act like a boss instead of a friend?



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Why most buyers act like a boss instead of a friend?

After 7-8 years working as a freelancer, I have faced many buyers. Some were very friendly and very communicative, whereas others were really bossy. And some of them act as like they do not only purchased service but also they purchased freelancer too. I had many strict buyers who react as if they are a boss instead of friends.

So- Do you think friendly communication between both is the best way to get the best service from a seller instead of acting like a boss?

And what intend really working in buyer mind to act such a bossy?

Regards by Ajlancer

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EliteWriter

I also got several buyers who were bossy and quite rude. Unfortunately even though I prefer the ones who were always friendly and polite, it is quite normal to have buyers act as if they were the boss, and as a responsible seller you need to handle them as politely as any other buyer of yours. They act like this most probably because they are the ones who are paying, and so they possibly think that if they act that way they are going to make a seller deliver a better job. I agree that it is better to be friendly instead of making a seller feel uncomfortable.




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ajlancer

Hi EliteWriter thanks for your reply. yes I completely agree with you. All are not same. Some are rude and some are polite and very friendly. I do not care even rude, but some of misbehave too with seller. I faced many times. And I feel like as slave. They try to use as they can. Some buy service for $1 as example. But shows as like they purchase a freelancer not only service. That is very unfortunate. I know that is not huge and maximum are polite and communicative. And I know as a good freelancer, you need to polite for any situation.

Regards by Ajlancer




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augusta

I think it human nature to always behave rude especially if they know they're on a more advantage position, in this case they're the ones paying you and not the other way round.

The best way to handle such situation Is to ignore them and pretend like you didn't notice the aggressiveness or any bad comment and just focus on doing the job for your cash.




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MusicMoguls

yea man i agree elite writer you do have a valid point you know i have had to deal with buyers that were really difficult too work with some people were straight up rude and made it seem as if they were trying to take advantage , and i agree they are paying you know, always deliver with good composure , there some times is not really anything you could do , you know some times it is part of the job there is no way of avoiding these kinds of situations it comes with the work , but it is always in control how you handle things on your end




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Everett

if they act that way they are going to make a seller deliver a better job

If one of my buyers were rude to me, not only would I cancel their order, but I would cancel all future orders from this specific buyer. I'm not freelancing to have clients speak rudely to me. That is not good business. I'm usually always polite unless a "client" tries to scam me or gives wrong negative feedback.




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EliteWriter

I am by nature an impatient person. So believe me when I say that I have had to force myself to be patient with certain buyers. Even when they are somewhat rude I try to keep calm and be cool. There was a time when a particular buyer was really nasty and for no reason I could imagine he even sweared etc. That was something I could not accept. Ultimately I won the battle by still keeping calm and answering back quite politely, and then I had support step in to figure out by reporting him.




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Everett

It was most likely a reseller. Resellers are very impatient because they resell the services elsewhere and have really low time durations. So they will harass you until you complete the order. It's really rude for anyone to be unprofessional when you're taking your time to fulfill an order, or a slew of orders.

People need to understand that freelancers such as ourselves have many clients, and many orders to complete within sometimes impossible deadlines. We strive for excellent customer service with hopes of the client reordering our services. So if anyone is waiting for an order, please be patient with your seller.




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ajlancer

Hi Everett thanks for your reply. And good to know as you mentioned as reseller. It is really true. Most of the reseller moving here and there and purchasing service from several marketplace and try to pressurize on seller to make deliver order very quickly. And thanks for understand about what freelancer doing. Yes! most of the freelancer are very busy and they has ton of order like reseller. And I think both should be understand value of time and work. Sometimes order may delay due to various reason. But, do not need to show up as bossy to seller. Rather friendly communication may more help to get proper work from seller.

Regards by Ajlancer




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idealmike

That's just because that's the way some people are. Some people are like that and don't realize they're being bossy. Some people don't mean to be like that but come across like that to you. It's best not to read too much into it and just take it on the chin like you do everything else. Just adopt a flippant approach to it and don't let it effect you so much so that you end up retaliating as you can end up alienating that person. So when someone is being bossy with you and demanding more from you than the service they have paid for, just politely tell them that you want to help them and will try your best to and will try to go the extra mile for them so that they are happy but at the end of the day, you can only do what is set out in your service and you promise to make sure that it's done on time and adequately fulfilled for them. Just try to always remain professional in your approach and never be rude to them no matter how rude or bossy or demanding they are being. At the end of the day, you are the one in control of the situation and you're a professional freelancer so can only provide a professional service. Sometimes it's fine to put your foot down and tell people that you feel like they're being too demanding and asking for something that isn't included in the service. It's fine to do that! Most people will respect and understand that. But if possible, try to change the way it's going by asking them a question about something else so that you can diffuse the situation and turn it around so that the buyer is happy rather than leaving it and ignoring their pleas and demands which is very tempting to do but it's always better to deal with it than ignore it. In my opinion anyway. Why most buyers act like a boss instead of a friend?




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EliteWriter

Yes I suppose you are right on that one mike. There are indeed people who are somewhat bossy and quite rude by nature, and it sort of comes natural to them to act like that because most probably they boss everyone around even in real life. I agree with your advice on being flippant but professional and efficient at the same time. Maybe by doing so you can have some of such buyers realize that there is no need to be all bossy and they may actually get to be a bit nicer while communicating and dealing with you.




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idealmike

Yeah some people make a bigger deal of things than they are. Some people are very sensitive and don't have a very thick skin so they are easily offended. The thing is there are people who don't understand this and think because they are that way everyone else should be but people aren't like that in real life. It takes all sorts to make the world go round and I was always brought up to know three things.

  • 1st: Treat people how you want to be treated.
  • 2nd: You have to earn respect to be respected.
  • 3rd: Always respect your elders.

Three simple rules to live by and understanding them will help you to go far. Much further than someone is arrogant and bullish. Why can't all people just be nice eh LOL Why most buyers act like a boss instead of a friend?




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EliteWriter

I love those three rules you listed Mike, and I so wish everybody would put them into practice as we would be living in a much better world for sure if that was the case. We all want to be treated well, and so we should treat others well, so as to ensure that it is a win win situation. The same applies for respect, and ensuring that one works to be respected enables him to be a better person not a freeloader. Regarding older people, I find that the younger generation tend to ignore their elders' ideas and experience, thinking that they are old fashioned, and that is a pity!




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Lynne

Some people just don't know how to deal with other people, whether it is in business or any other way. I've had people ask me for directions in such a way that I was tempted to give them to middle finger Why most buyers act like a boss instead of a friend?

I think that although things maybe be dealt with in a friendly way, they should always be dealt with in a professional manner. If buyers deal with you in a way that is bossy, rude or offensive just stay professional and polite anyway. It takes all types of people and not everyone will be nice and respectful.




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ajlancer

Hi Lynne thanks for your response. yes! I do agree with you. As a professional freelancer I always follow rules of what is best for handling situation and I never act such rudely. I always keep silent and polite myself to buyer. And I know that he paid me. But, do not forget he paid for service and he never able to purchase you. I know for any individual service that buyer of my boss. But, when you will see, somebody act like as bossy and use some strict and rude word or you feel that he is scolding, you never take it easily.

so, I think friendly behavior between both may extract more excellent work from seller.

Regards by Ajlancer




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Cristian

Yeah, hate that kind of buyers. They bought a 10 dollar service and they essentially think to themselves I just bought myself a sort of slave. They get all bossy and very demanding, asking for extra things you never agreed on. I usually do my best to satisfy them and after that I never accept orders from them again.
No point in having bad experiences for 10 bucks from people that don't understand they're buying a service not a worker.




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Multimastery

Well that is the life of a freelancer. Good or bad, this is that you are your own boss and you can decide to accept or reject a client if you so choose to. You don't have to take crap of anybody. You might think you're losing money by letting go of trouble clients, but in reality you are opening up the door to make way for more appreciative worthwhile clients.




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EliteWriter

I agree with you on this multimastery. I have had so many clients who were impossible. You explain things to them, you remain as polite as can be, you retain your patience even though you feel like you are going to explode.... believe me I have been through it all. After several years and numerous experiences I have come to the conclusion that it is better to avoid these people from the very start and deal with others who are friendly and straightforward and polite. Otherwise you end up feeling frustrated and exasperated, and this will affect your working days until you settle their orders.




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TommyCarey

I usually lay down the law right in the beginning and let them know what is going to happen and when it will be happening.

I do deal with the bossy client here and there, but I let them know that we know what we're doing and they're safe with us. I think a lot of clients who decide to get bossy are like that because they don't know any better or they've been like that with their clients for so long that it spills over to everyone they talk to, which is sad.

I've dropped a client before because they kept trying to tell me how to do my job. I literaly said "I know what I'm doing, that's why you gladly signed a contract with us. Don't worry about anything with your rankings because we've been doing this since 2003" he then responded with a pretty awful email but I'll give you the PG version lol. He said "If you and your not so awesome team knew what the heck they were doing, I'd have bunch of flipping traffic by now!" And this was after just 2 weeks of work on an extremely difficult niche.

It's sad to see this, but some people don't know how to talk to others.




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bobjoehax3

Man, I'm really sorry that you've had buyers who treat you that way. That's just outright rude.

Everyone deserves to be treated with respect, until proven otherwise. No one is entitled to go around being mean to you without reason.




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idealmike

Yeah that's very true Bob! But real life is not like that, some people are the way they are for a certain reason, it's usually either that their brain doesn't work quite the same as other peoples do and or because they've had a miserable upbringing and were treated badly as a kid. I watched a program once that done a study on kids lives. The kids that were shown the most love went on to become upstanding members of civilization and become big achievers and grew to become popular liked people. But the kids that weren't shown any where near the same amount of love went on to become bullies and under-achievers in their life. It's common sense really when you think about it. Oh and having a tough or hard upbringing doesn't make a difference. There are many people who have had a tough/hard upbringing and lived a poor life in their youth but still went on to become good people. Proving that you don't need money to be truly rich.




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bobjoehax3

That sounds fascinating.. Do you remember what the name of the show was? I'd love to check it out.

It it does make sense. Bad parenting can do so much damage. I don't know why someone would have a kid without intending to show them love and give them a good life. Very sad.




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idealmike

Sorry Bob I can't remember what it was called. It was about 10+ years ago now. It was a documentary I think on why some people turn gangster or something and it was basically saying that people that go on to rob people and become a gangster are often those people that weren't show much love when they was growing up. And then when they get older, they don't know how to show love because of course, they wasn't shown love their self. So they don't know how to. I think that can be applied to people in life who are just bullies, it's often some underlying reason that it can be pinned down to and it's all about love isn't it. Love is key. Show a person love and he'll know how to love back. Show them hate, coldness, disregard and disrespect and that's all they'll know how to show back. Of course now all people are like that so it does depend on the person too. As said earlier, the upbringing, how poor you was doesn't always come into play because there's lots of people that grew up poor but would do anything to help anyone! Myself included. Why most buyers act like a boss instead of a friend?




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SEOmafia

I am A buyer and i am not a Boss. i won't talk rude if i don't receive a negative respond.




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Barida

This is the part that I've been worried about. I mean that someone is a buyer and is paying for a job shouldn't make he/she think everything is fine. The seller is providing his/her services for goodness sake and should be respected as well.




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Kakashi2020

Whenever I get bossy and sometimes impolite clients, depending on the deal I would either drop the account instantly more so if the pay is pretty low. But in cases when the pay is well worth it, I would do my job and get paid.




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Corzhens

That bossy attitude of a buyer may have originated from the saying that the customer is always right. It gives the buyer a sense of importance that he is needed by the business so he can act in any way he wants. However, it also depends on the character and personality of the buyer because I have encountered buyers with good manners and they don’t abuse the business. But with the rude buyers, I really don’t care much about them. I give them a stance like take it or leave it.




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