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What do you do when a buyer rejects your order?



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What do you do when a buyer rejects your order?

This is the first time round for me. And after trying to find a reason why he rejected it I still cannot understand why or find any fault in my work. I am a very precise person and after 2 years here I never had any problems of this sort. What happens when someone rejects the work? What do you do? Is there a period of time I should wait or contact support immediately to look into it?

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idealmike

If your buyer rejects your work. You should ask them why! If you have done everything as advertised in your service description and you have delivered it on time. And then the buyer rejects it, you should ask them there reason for rejecting it. If they don't reply within 1 day. Try asking them again. If they still don't respond, go ahead and deliver the order again. If they reject the order again and don't put a clear enough reason why, ask them again to explain in full what their reason for rejecting it is. If they still don't respond in 1 day, go ahead and again deliver the work. If they reject it for a 3rd and don't specify a reason why, you should contact support by opening a new support ticket. Support will look into it for you, they will look to see that your work is delivered as advertised, and if it is they will force complete the order for you. Especially if they buyer is not stating a specific reason for rejecting your work.

This can happen sometimes (I've had it happen to me in the past several times) where I've delivered the order exactly as advertised with cherries on top but they still rejected it. No matter how many times I delivered it, they would reject it but they did not state a reason why. All attempts at trying to get a reason for their rejection had failed and they ignored all my communication requests. This didn't work in their favor. Some times people just "try it on" to see if the seller would give in so they can get a free order. But when you've worked hard on a clients order it is hard to let it go and sometimes you may even made some kind of outlay so need to recover that. I think that's what some people don't understand. But in all cases, provided the work has been done as advertised, staff will look into it and favor you and thus, force complete the order for you.

So try and find out the reason why they're rejecting your work first. Try to work something out with them on amicable terms. If that is simply not possible and they keep rejecting your work, then open a support ticket so staff can look into it.

Good luck!




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EliteWriter

Thanks mike. I appreciate your advice. I was very let down because I always do my best, and while I am not perfect as I am human, I cannot find any fault in what I did. I delivered what was required of me. The deadline was in more than a month, but the buyer asked me to send them by the 3rd Jul, and I sent them today despite being really busy. That is another reason why I was even more let down. The reason he gave till now does not make sense. Since then he did not reply again.




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idealmike

I understand. It might have been that you delivered it too early then? Even though the work was carried out fully, sometimes buyers don't like it if you deliver the work too early as it looks like you're just trying to get their money more than you are trying to do them a service if that makes sense? But at the end of the day, if they got what they paid for and you have done your best and gone above and beyond the call of duty, delivering too early is no reason to reject your order. As for his reason not making sense, that sounds about right! It sounds like he doesn't really have a reason and so, he's not making his reasons clear to you. Try to explain to him that you worked hard on his order (despite being busy) because you wanted him to be impressed with your work and how hard you worked on it for him/her. Also, you could try giving them a discount code too. Tell them that you really value their business and want them to be happy and in fact, that their happiness is of the utmost importance to you. Try and turn it around so they are feeling bad and guilty for not playing "by the ball" so to speak. That can work sometimes. What do you do when a buyer rejects your order?

Good luck!




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EliteWriter

I cannot imagine that is the case as he made it very clear that he wanted them delivered not later than the 3rd July, so the problem should have arisen had I not delivered by then. I have been writing them for the past 4 days and devoted several hours on research too before starting the writing process. I enjoyed writing them in all honesty as they were on a subject that interests me. I think this is about being a difficult client from the start. And I have been as pleasant as I can be from start to finish.




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idealmike

Oh okay I see yeah. So of course, it was for a writing gig. Well if you've had ample enough time to research and write their article and you've delivered it quickly as per their request. You have fulfilled your end of the deal. It could be that they possibly think that you didn't spend enough time researching/writing it or maybe they didn't like the article. Don't get me wrong here, I'm sure your work was amazing and it is a difficult buyer so I only say that to be open about what really might be going on. Have you asked them if they have any questions or comments on your delivered work? Also you could tell them you'll write another one for them on top of it as well. I know that's more work and time for you than you're paid for but sometimes to show face and professionalism and good customer service from your site that's something you have to do for people in times like these so they're happy and then go on to complete your order. But sometimes, you could do all of that, and the buyer will still not complete your order, or worse, try and reject it. If that happens then don't even waste anymore time on them just alert staff to it and they'll complete it for you. Anyway good luck to you don't worry about it too much, just be the better person! What do you do when a buyer rejects your order?




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EliteWriter

I will let you know how it ends! Thanks What do you do when a buyer rejects your order?




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Lynne

Oh that is upsetting. You know what I have found (not in freelance but in general with business) the customers that are difficult from the start are often not worth dealing with. That might sound terrible but its how I honestly feel.

I'm sorry you have gone through this, it must be very upsetting.




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EliteWriter

Thank God this buyer came to his senses on his own after I asked him politely what he felt was wrong and to specify parts of the articles that he did not like. He said that he came to a conclusion quickly and the articles are fine. It seems that he had barely read them at all! So much for hard work! Well all's well that ends well. I believe that as long as you do your job well there need not be many such instances as I felt they were fine from the start and unlike some articles which I was not comfortable writing because of their topic, these were actually on a subject I love, so I was sure I did a great job.




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Lynne

What a relief I'm sure! But really that is terrible that the customer rejected a job so fast without even checking it properly. I find that very concerning.




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EliteWriter

Yes it is very concerning indeed as evidently he was simply trying to get the content without paying for it, or at least that is the way it seems to me.




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Lynne

Oh and by the way I am considering using your services soon. I just can't manage writing for all 3 of my websites every week. I might want a 1000+ word article written regularly for me.

And this is a huge compliment from me. I have never let anyone write anything for me for my websites because I don't trust anyone to do a good enough job!




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EliteWriter

Thank you Lynne What do you do when a buyer rejects your order? I will do my best to exceed your expectations.




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ajlancer

Hi EliteWriter thanks for asking such related question with seller. I have been working over some years as outsource contractor and I have face this situation may times like rejection order. And I got it several reasons and most of the time I saw lame excuse. So, rejection of order really depend on many issue. For example, misleading service, non quality service, delay deliver, report error, deliver service without promise quantity so many reasons. I do not know why your buyer reject order and what is the reason? I just do simple things like I would like to know why buyer reject order? If buyer explain issue exactly, immediately I go to fix that issue. But, sometimes buyer expectation more than high rather than service explanation. This type of cases, I also tried to persuade buyer.

So, always mutual understanding may best option to handle such situation.

Regards by Ajlancer




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