Proper Seoclerks Seller Etiquette Responses and more
I wanted to start a discussion about proper seller etiquette and i would love for you guys to add or give your opinion.
When a buyer is irate what do you do? Just be nice no matter what this buyer says 9/10 times they will change their tone. You have to understand, sometimes buyers have had bad experiences in the past and that's kind of what they expect so you have to change their outlook on you.
What do you do if a buyer is being impatient? Just inform the buyer that you are aware of the order apologize for the delay and insure them that you will complete the order as soon as possible.
What do you do if you have a Buyer that wants to cancel before the order Starts? Just cancel it as 99% of the time you will waste more time than its worth, and you have to remember we are here to serve the client not the other way around.
What do you do if the buyer wants to cancel after the order has already started? Try and ask the buyer why, and offer an additional service instead of canceling. If they say no cancel it, UNLESS you suspect this buyer has done this before and may be trying to just get a FREE Service.