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new user levels!

  • Amberhaxen Level 1
    • 25

    Write the reason you're deleting this FAQ

    new user levels!

    so...

    for the past 9 months or so i was level 3. did everything required to get there and more, had over 200 gigs completed with perfect feedback. answered questions, asked questions, etc. even had a few recommendations.

    Now today they rolled out the new user level requirements and all of a sudden i dropped 3 LEVELS instantly because of a random response time requirement that apparently almost a years worth of work doesnt negate. I go on vacation for a few days and all of a sudden i lose my levels? why would i bother trying to get them back if i can lose them at any time with out warning or reason?

    All the answers i got were to read the new requirements at the bottom of the page. yes i know...i did that a year ago and again today to find out its a response time that completely screwed up my servies.

    wait...i didnt mention all my services are subscriptions and have been for months and months and months while i was level 3 with perfect feedback? yeah...well they arent now because im back down to level 1 again!

    THANK YOU!

    # Freelance
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    Amberhaxen

    Amberhaxen

    The staff has always been very helpful with me. they have even discussed buying some of my services in the past. a lot of them are staff certified. i understand there is probably much bigger problems. Im also sure my last post sounds crazy a little but think about it. we are talking a lot of work flushed down the toilet here for me because a response time changed. Thats cool! i get it! response time needs to be low. but the admins have the ability to look at my record and it shows that im a good seller. an honest and responsive one. it definitely will show in whatever the admins can see in the backend. And how am i supposed to change it anyway how long will it take now? will just random people msg'ing me help? And what about my gigs? they kinda seem ruined to me...

    Im just at a loss. I wish i could write something to the mods/admins to let them see my side but this is all i got. emails is obviously not where they want to hear from me.

    Look i apologize to the admins for sounding like a crazy person just TRY to see my side of this for 2 seconds. I got screwed today and i dont really think i deserve it. Thats all. sorry to bum you all out. ill just figure something out i guess...

    new user levels!
    10 years ago

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    Jadster

    Jadster

    Guys, they already gave a heads up that some peoples levels will be affected during this. If you guys do have questions or concerns, you can always submit a ticket to the help desk to get an answer from them and get more direct support. You can also shoot a PM to Robertman or Eric and they might be able to provide more of an answer on this. But yes, I can see you are upset about losing your levels, but you have to understand that they aren't able to fix everything right away, you just need to send them a message, let them know what your concern is and just be patient, I am sure it will all work out.

    -Jadster
    10 years ago

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    Amberhaxen

    Amberhaxen

    yeah....not this time. When i contacted the admins i was told to "read the user levels on the bottom of the page" thats it. I was told this 2x. im JUST screwed. had to kill at least 10 gigs and completely start over again. Hell it may be quicker for me to literally scrap this profile and start completely over again. What a waste of time trying to maintain my levels in the first place if this is what happens anyway...

    All they have to do is make it right. Its obvious im not really supposed to be punished this hard for this but instead i just get to eat it because thats just the way it goes from what i gather.

    What the hell did i do to deserve this treatment? i went on a few day vacation and didnt answer a very unimportant msg with "ok" apparently is my huge crime here. So that merits a years worth of work destroyed...

    This whole thing has effectively killed my seoclerks business. Every single one of my gigs were subscriptions. I didnt actually do anything to deserve this at all.
    10 years ago

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    mqss

    mqss

    You are taking this as if they (SEOclerks) had picked on you specifically. Don't take it personally.
    10 years ago

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    Amberhaxen

    Amberhaxen

    Im not taking it personally. whats happening here is im not getting any help. Please...tell me you would be totally stoked if you were in my situation. The staff has all but ignored me...

    Its extremely obvious im not supposed to be in this position but im getting absolutely no help.
    10 years ago

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    mqss

    mqss

    Im not taking it personally. whats happening here is im not getting any help. Please...tell me you would be totally stoked if you were in my situation. The staff has all but ignored me...
    Its extremely obvious im not supposed to be in this position but im getting absolutely no help.


    User levels are the same for everyone. My response time is 3 days, when I found out that this is something that's preventing me to go to highest levels, I simply asked what is response time all about and how it's calculated and I'm working on improving it. It will take 14-30 days and that's it. I don't want to have response time calculated either, but rules are the same for everyone.

    Imagine you are running SEOclerks and among hundreds of support tickets you get per day, more than half of them are "Seller is not responding to my messages". You would do the same.
    10 years ago

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    ericplotz1

    ericplotz1

    In all actuality, all you would have to do is log in twice a day and see if you have any messages. Like mqss said, it can be fixed in 14-30 days. It's pretty easy to fix an average. For the next week try to check your messages frequently. If you get a couple of messages answered or orders responded to within, let's say an hour, then that could drop your response time avg. dramatically. The rest of your stats are good and all of the other requirements are met so it will snap you right back to level 3. I'm studying ways to become more successful with affiliates so I can level up to 4 & 5 and one day X. Good luck, take a breath, and everything will be alright. Cheers. new user levels!
    10 years ago

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    Amberhaxen

    Amberhaxen

    I understand how it works. My gigs work flawlessly. my customers never have to talk to me. they get subscriptions on purpose so we dont have to constantly go back and forth on seoclerks. instead we set it up and forget it while just renewing every month. thats how ALL of my gigs work...well...WORKED. There is absolutely no need for my customers to talk to me unless there is a problem. i dont get daily msg's.I MIGHT get 3 a month if something is wrong. but right now everything works fine. The only thing i can think is temp screwing up my orders to get them to talk to me. Obviously thats not going to work.


    Its not so cut and dry for everyone here. The admins barely know their own policies from interacting with them. They didnt even realize lev. 1's cant make subscriptions which is the HUGE problem of course. For some reason nobody can see my problem. ive given up. what am i supposed to do? i didnt do SHIT to get in this position im just stuck here because the admins dont give a shit. great....THANKS GUYS! Ill be sure to work extra hard in the future because its obvious these user levels are totally legit. Why cant they see i also brought money in for them? i feel completely shit on...

    By the way this all happened because i didnt answer "ok" to a msg in time as i was out of town. yeah seems perfectly fair my entire seoclerks account gets trashed for that.
    10 years ago

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    robertman11

    robertman11

    Which staff members don't know the policies?

    User response time is a big issue. A huge issue.
    10 years ago

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    Amberhaxen

    Amberhaxen

    Well...the one i talked to told me "subscription services are no different then other services. not sure why you cant have them"

    Except the whole part about level 1 users not being able to make subscriptions of course...

    therefore EVERY ONE of my gigs is now not what i made it, i cant sell them as what they are, and anyone buying off me wont have the benefit of the subscription either. i had to suspend every single gig and offer one i dont actually offer in hopes that MAYBE ill get a an order and can start talking to people to hopefully lower this response time issue. but of course being level 1 i cant even make it as CHEAP as i need it to be to make it an actual attractive offer.

    My currently subscribed customers cant even get the same gig off me for more work let alone upgrade their own services. My entire business model was based around subscriptions...now my business model is based around response time! yaaaay!
    10 years ago

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    ionicware

    ionicware

    Hi @Amberhaxen - it wasn't our intention to screw anyone and more importantly, you specifically. The response time added to user levels was a partial solution to an ongoing problem we have been fighting for years now (not months, years). A ranked user should have good communication with any buyer. Many sellers never respond to a buyer until they complete the order even though the buyer continuously asked questions in the order URL. That just looks bad for the seller and the community as a whole.
    1. Your subscription services are still live and valid. Leveling down does not remove the subscription from them.
    2. Your current subscription orders still remain and will be renewed as long as the buyer continues the subscription.
    3. By staff member, you mean on the help desk right? The help desk technicians are the only staff members who can give you a correct response for a technical issue. The response you posted above doesn't meet our criteria for a help desk response in any way, shape or form. If it was from a ticket, please let me know the ticket ID so I can speak with the technician about their response.
    4. @EricElliott looked through your previous tickets (14 total) and none of them were about user level and response times.
    5. What email address did you email which no one responded to? We try to answer all new support email/tickets in 24 hours or less (often 12).
    6. You do have an excellent seller history, however, staff can't level you up. This is calculated every 20 minutes and even if a staff member did change your level, it would reset. The only exception to this is Level X.
    7. To level up, you just need to reduce your response time by a mere two days. Just start responding that you received the order as soon as you get the subscription and your level will return without issue (and probably sooner than you think).
    8. Feel free to reach out to me or any help desk technician.

    We understand that for some members response time calculation included in leveling up is not ideal, however, we are trying to improve the marketplace for everyone. Having a great response time will encourage repeat buyers and to leave positive reviews (on this site and on others). This is something that a seller should strive to achieve.
    10 years ago

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    ionicware

    ionicware

    Oh, I forgot to mention, your inbox messages are *not* calculated for response time. Only messages in the order URL.
    10 years ago

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    ericplotz1

    ericplotz1

    I understand how it works. My gigs work flawlessly. my customers never have to talk to me. they get subscriptions on purpose so we dont have to constantly go back and forth on seoclerks. instead we set it up and forget it while just renewing every month. thats how ALL of my gigs work...well...WORKED. There is absolutely no need for my customers to talk to me unless there is a problem. i dont get daily msg's.I MIGHT get 3 a month if something is wrong. but right now everything works fine. The only thing i can think is temp screwing up my orders to get them to talk to me. Obviously thats not going to work.


    Its not so cut and dry for everyone here. The admins barely know their own policies from interacting with them. They didnt even realize lev. 1's cant make subscriptions which is the HUGE problem of course. For some reason nobody can see my problem. ive given up. what am i supposed to do? i didnt do SHIT to get in this position im just stuck here because the admins dont give a shit. great....THANKS GUYS! Ill be sure to work extra hard in the future because its obvious these user levels are totally legit. Why cant they see i also brought money in for them? i feel completely shit on...

    By the way this all happened because i didnt answer "ok" to a msg in time as i was out of town. yeah seems perfectly fair my entire seoclerks account gets trashed for that.


    Cheer up, it will be OK. And to be "real" with you, you make money by working on seoclerks. It's 2014 and technology has advanced in a way that whenever I get a message or alert on seoclerks it sends me an email and I see it immediately on my cellular device, which is with me even when I am on vacation. So when it comes down to it, you really don't have a good reason for not responding to clients in a timely manner. And if the admins at seoclerks didn't care they wouldn't have demoted you. I buy services as well and if I ask a seller a question I expect to be answered within 24 hrs, and if I am not answered I send a PM. If that is not answered I would probably contact support. What if something goes wrong or I just simply have a question. Response time is important no matter what business you are in. I'm sorry, but I wouldn't purchase you're service if you didn't respond to my inquiry promptly. And seoclerks, knowing that most people have that same mentality, had to make a decision that fixed this problem. You hurt seoclerks profits by not responding in a reasonable amount of time. What if it had been a first time customer on seoclerks and their first impression was dealing with a seller whose response time is terrible. Well you just created a bad first impression not only for you but for seoclerks as well. You can even go online and read negative reviews of buyers who probably came to seoclerks the first time and didn't get the service they expected. You not responding promptly is "below the bar" of what customers expect. Either way cussing and ranting about it is only going to make it worse. Namaste
    10 years ago

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    Amberhaxen

    Amberhaxen

    Your subscription services are still live and valid. Leveling down does not remove the subscription from them
    when i went to edit a gig i noticed it wouldnt let me offer it as a sub. Every time you edit a gig you have to manualy choose it as a sub or it doesnt make it one. also on the gig description pages it didnt indicate it was a sub as it usually does when a gig is.

    Your current subscription orders still remain and will be renewed as long as the buyer continues the subscription.
    thats the ONLY thing staying the same so far in my account.

    By staff member, you mean on the help desk right? The help desk technicians are the only staff members who can give you a correct response for a technical issue. The response you posted above doesn't meet our criteria for a help desk response in any way, shape or form. If it was from a ticket, please let me know the ticket ID so I can speak with the technician about their response.
    dillon answered me. we have been going back and forth. the last response i got was what i posted. I dont hold anything against him im sure he thinks im nuts by now. I apologize for that im just extremely frustrated obviously...

    @EricElliott looked through your previous tickets (14 total) and none of them were about user level and response times.
    theres been about 3-4 in the past 2 days about this.

    What email address did you email which no one responded to? We try to answer all new support email/tickets in 24 hours or less (often 12).
    fullydominate@gmail.com. You answered it pretty quickly thats definitely not the issue. The support is good here thats for sure. I just cant seem to solve my current issue.

    You do have an excellent seller history, however, staff can't level you up. This is calculated every 20 minutes and even if a staff member did change your level, it would reset. The only exception to this is Level X.
    I appreciate your kind words. believe me. Ive been working towards level X for as long as ive been here but there is no clear road map to get there. i understand getting pissed off about stuff in public like this is not exactly the fast track. but someone has got to understand how hard this sets me back.

    To level up, you just need to reduce your response time by a mere two days. Just start responding that you received the order as soon as you get the subscription and your level will return without issue (and probably sooner than you think).
    its not that. i understand what it takes. the truth is i dont get tons of orders. and the ones i do i respond as soon as im awake becuase i hold them as very important. any delay has been with msg's i get that require maybe an "ok" or something similar. ive known my clients for months at this point. we dont have to talk. they prefer me i imagine because of this. and i also dont think i can force any of them to actually talk to me in any quick manner. I also dont want to start bugging them maybe making them unhappy all of a sudden. it doesnt sound like much to you or anyone else i guess but my clients like e for a reason. im hassle free...you never ever have to talk to me unless something is wrong which never is...

    Feel free to reach out to me or any help desk technician.
    look...this is really all i got at this point. i immediately emailed support when i got the email about the updates and went to edit a gig and saw my new nightmare. i was very nice. i didnt go nuts. i was polite. im sure i get a little crazy after realizing im just screwed. i have had to contact you guys in the past and every time its a good outcome. you guys are actually great when it comes to support and everything you say is true. ive publically posted my support of the site staff here several times in the past. Several of my gigs are staff certified. I have even had contact with you i think about possibly buying my gigs in the past for all the seoclerks sites.
    i understand im not priority. i get the fact theres much bigger issues. but not really to me right now if that makes any sense. right now i cant offer my services because what i offer is subscription based. So after offering and selling these things for months and months i am now dead in the water at a HUGE disadvantage to try to fix anything. We all know how hard it is to sell at a lev. 1. its hard to sell at a level 3! But now a bunch of critical things have paralyzed me effectively to to sell anything.

    ive also had to deal with scammers and aggressive clients recently. The last one i had to force cancel the order they were so bad. that DESTROYED my seller rating. i didnt even complain. i just took the fact that because of a scammer i got punished for no reason. no big deal. my rating was always 100% ill get it back. But then of course the guy comes back a few weeks later and starts writing shit all over my gigs because hes now trying to hurt my sales. It wasnt a big deal THEN because i could erase it without getting admins involved. Now i will have to email and go back and forth about whether they should erase it or not i suspect. So on top of everything else i now cant defend myself against scammers and aggressive trolls. All because i didnt answer "ok" to a client in time...

    Im sorry if i sound like a super pissed off maniac. Its all frustration. I know you guys work hard to give everyone the best user enviorment possible. you are the best site out there for this kind of work. None of that changes and eventually ill get over this i guess. im just really unhappy about it right now. i dont feel like i did anything to deserve it i guess. Ive had some bad months lately and this hits pretty hard. I apologize. Im at a loss...

    Any kind souls out there want to order some gigs we can cancel so i can get my response time down again? All we have to do is say hi and i can cacel it...
    10 years ago

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    hitmeasap

    hitmeasap

    "And that's the way the cookie crumbles."

    Just a quick question. How many of you just love the way Jordan is taking care of SEOClerks?? Just look at that fantastic answer above! Awesome! That's one of the reasons I'll never look at any other marketplace. SEOClerks is the #1 place with amazing staff members doing a fantastic job! I love it!

    Besides all that, I'll say one thing about the response time.. I've just recently stumbled across a buyer who was barking about one specific seller on SEOClerks. (I won't mention any names but that seller is "one of the best", with insane amount of positive feedbacks.) The reason for that buyer to be unsatisfied and angry was because that seller never respond to any questions within the order page..

    48 hours later or so, the buyer left SEOClerks and just hate "everything about it" calling it scammers & liars. "They stole my money" and crap like that. All of that, because of one seller who didn't answer the buyers questions.. Such a simple thing as leaving one answer would have made that person stay..

    Regards,
    hitmeasap
    10 years ago

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    Amberhaxen

    Amberhaxen

    Cheer up, it will be OK. And to be "real" with you, you make money by working on seoclerks. It's 2014 and technology has advanced in a way that whenever I get a message or alert on seoclerks it sends me an email and I see it immediately on my cellular device, which is with me even when I am on vacation. So when it comes down to it, you really don't have a good reason for not responding to clients in a timely manner. And if the admins at seoclerks didn't care they wouldn't have demoted you. I buy services as well and if I ask a seller a question I expect to be answered within 24 hrs, and if I am not answered I send a PM. If that is not answered I would probably contact support. What if something goes wrong or I just simply have a question. Response time is important no matter what business you are in. I'm sorry, but I wouldn't purchase you're service if you didn't respond to my inquiry promptly. And seoclerks, knowing that most people have that same mentality, had to make a decision that fixed this problem. You hurt seoclerks profits by not responding in a reasonable amount of time. What if it had been a first time customer on seoclerks and their first impression was dealing with a seller whose response time is terrible. Well you just created a bad first impression not only for you but for seoclerks as well. You can even go online and read negative reviews of buyers who probably came to seoclerks the first time and didn't get the service they expected. You not responding promptly is "below the bar" of what customers expect. Either way cussing and ranting about it is only going to make it worse. Namaste




    " I'm sorry, but I wouldn't purchase you're service if you didn't respond to my inquiry promptly. "

    Yeah...thats EXACTLY what im talking about. because of the way me and my 100% happy clients communicate im now being punished. ive known my clients for MONTHS. some of them almost a year. we dont have to hear from each other every day and there has never been a reason to. Maybe your gigs require lots of talking to your clients but not mine. its a feature even...
    10 years ago

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    ionicware

    ionicware

    Yeah, if you edit your services and save them then that would remove the subscription. I can add it back if you tell me the service numbers (via ticket please).

    I'll speak with Dillon about it. Was it an old ticket that you previously had which you responded to? I'm unsure how he could not be aware of that restriction.

    You don't have to start communicating with your customers but when they submit the order instructions (either via subscription renewal or a new order), the time it takes for your first response is calculated. You could respond with "Order received" or "Starting work now". This wouldn't invite any further conversation on their part. We've also been toying with the idea of allowing users to respond via email. IE: you get the email of a new order with the instructions from the buyer, just click reply and it adds your reply to the order. Thoughts?

    Why don't you friend our account on Facebook at https://www.facebook.com/ionicware - you can then chat with us (me) directly about any support issues.
    10 years ago

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    Amberhaxen

    Amberhaxen

    "Thats the way the cookie crumbles" is a copout...
    10 years ago

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    Amberhaxen

    Amberhaxen

    every order i get i answer very quickly. I cant even think of why i wouldnt unless i was literally out of range of cellphone. becuase yes, ericplotz1 i think just about every seller does that. im guessing it was a msg inside an order that didnt even require a response. Everytime i put a new sub through it treats it like a new order. so if i get a "thank you" and i dont repond in time i get screwed i guess?

    Or maybe this over subscription renewals? which in my opinion is slightly worse.

    Heres the thing. neither me nor the buyer can cancel an order. the cancel button only cancels for that round. the next week/month it will come back again and again until an admin cancels it. Now ive had several customers "cancel" a sub and start another one or even the same with new information. or they start several and then cancel 1 or so down the road. except they didnt really cancel them at all and they keep coming back. They get annoyed, i get annoyed, confusion on which is a good order and which is a canceled one sets in, etc. so now i have "canceled" orders popping up every week and i have to deal with those. sometimes the timing of such things has played out to be over weekends, holidays, funerals, etc. now ill look into my "open orders" and see several for people that stacked up, were "canceled" or are still alive. ill check my end, make sure everything is fine and either push the sub through or fix it or alert an admin to cancel it. Apparently this mess has increased my response time and i guess somehow thats my fault and i should be infracted for that too....

    A lot of people just dont respond. they hit cancel and forget about it for a month until they get my notice of renewal again. some of these agreed upon, canceled with the admin gigs have even come back.

    No? Is this not either of those things and its litterally either i didnt answer a new order for 5 days or an arbitrary msg to me like "thank you" i didnt respond to in an open sub is why im here now?

    very very frustrating. ill get you those gig numbers so i can go back to work i guess...
    10 years ago

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    EricElliott

    EricElliott

    @Amberhaxen, I am really sorry you feel like we have done something negative when we modified the user level requirements and added the two additional levels. We strive to improve SEOClerks on a daily basis for all users so decisions have to be made for the good of all and not just one.

    Dillon and I answer most of the help desk tickets and it is amazing how many we receive because a seller will not communicate with a buyer. When selling any product or service, wether you are a freelancer or a large corporation, response time is critical. Not only to retain customers but to acquire new customers. Word of mouth with friends and on forums is how SEOClerks has grown. Who is going to encourage a friend or colleague to purchase a service on SEOClerks when they were not satisfied with the service they purchased themselves.

    These changes were instituted to encourage sellers and buyers to be more responsive. When the staff talked about the changes that needed to be made, we wanted to make sure that it was not unreasonable. I don't think a response time of 72 hours (3 days) is too much to ask for to acquire level 3.

    Again, I apologize for this inconvenience and in the end I think you will be glad the changes were made. You can also friend my personal FaceBook page and send any questions or concerns through that medium as well. https://www.facebook.com/eric.elliott.395891
    10 years ago

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    Amberhaxen

    Amberhaxen

    I get it. Sorry i made a fuss. Forget it. I appreciate your all's help. No hard feelings guys to anyone. I just wish it wasnt so severe. i can take my lumps but unfortunately in this case its more like a beheading and its going to hurt my already slumping sales i feel and leave me VERY vulnerable to trolls which i have already had to deal with. It just really really bums me out. i know i probably sound like i am but im not really trying to call anyone out. i dont think dillon is a bad guy i think all the mods and admins or whatever they prefer are great people. i have definitely had to deal with them in the past or rather they have had to deal with me, and like i said they are alsways great this case included 100% You guys are the best honestly. Im sorry for bumming anyone else out. i dont know what else to say. you wont hear from me anymore. thank you.
    10 years ago

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    ionicware

    ionicware

    I'm not bummed at all, I want to help you get sales. I think we all do. Make sure you send me a friend request on FB.
    10 years ago

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    AnConnor

    AnConnor

    It does seem like a LOT of people have been complaining about the response time, however I think after a while everyone will get used to it.

    The seller has to be the last one to respond in all of the order messages. Just try and respond as soon as the buyer responds. You can do this quicker by turning on email alerts in the settings.
    10 years ago

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    Amberhaxen

    Amberhaxen

    Just an update...

    Ive had about 7-8 orders go through, answered them all within a few hours. Had several msg's go through. once again i answered them all within hours.

    Absolutely no change in my response time. Nothing i do does anything.

    Tried contacting people on facebook like i was told to do in this thread. No answers.

    This sucks.
    10 years ago

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    sunil0021

    sunil0021

    Just an update...

    Ive had about 7-8 orders go through, answered them all within a few hours. Had several msg's go through. once again i answered them all within hours.

    Absolutely no change in my response time. Nothing i do does anything.

    Tried contacting people on facebook like i was told to do in this thread. No answers.

    This sucks.

    Response time is calculated in every 30 days do this work for further orders and you can get a change within a month. Jordan he so busy so he might not seen your messages I think.

    - Sunil Bishnoi
    10 years ago

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